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USAJOBS · 1 month ago

EHRM Lead Program Support Assistant(Community Care)

Hines, Illinois, USA

Full-time

Onsite

Entry, Mid Level

$56K/yr - $73K/yr

1+ years exp

USAJOBS is seeking a Lead Program Support Assistant for the Department of Veterans Affairs at the Edward Hines Junior Hospital. The primary purpose of this position is to coordinate and manage the provision of medical testing, treatment, and procedures for patients referred for diagnostic services and treatment.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Distributes and balances the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy

Keeps in touch with the status and progress of work and makes day- to- day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly

Estimates and reports on expected time of completion of work and maintain records of work accomplishments and time expended and prepare production reports as requested

Instructs employees in specific tasks and job techniques and make available written instructions, reference materials and supplies

Gives on the job training to new employees in accordance with established procedures and practices

Maintains a current knowledge and answer questions of other employees on procedures, policies, directives, etc. and obtains needed information or decisions from supervisor on problems that come up

Checks on work in progress or spot checks work not requiring review and reviews completed work to see that supervisor's instruction on work sequence, procedures, methods, and deadlines have been met

Amends or rejects work not meeting established standards, refer to supervisor questions or matters not covered by standards and problems in meeting performance standards

Monitors working conditions such as seating, ventilation, lighting, safety, etc.; Informs employees of available services and employee activities

Resolves simple, informal complaints of employees and refer others to supervisor

Reports to supervisor on performance, progress, and training needs of employees, and on behavior problems

Provides information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs

As a Community Care Coordinator, serves as the link between providers, Division Managers, Chief of Staff: Fee Service and assigned Fund Control Personnel to provide accurate information quickly and on short notice

Qualification

DHCP/VISTACPRSMedical terminologyEffective business writingTechnical skill in PCsCustomer ServiceIntegrity/HonestyTeamworkAttention to DetailInterpersonal Skills

Required

You must be a U.S. Citizen to apply for this job

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA

Selective Service Registration is required for males born after 12/31/1959

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06

You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization

Knowledge of the Health Care Facility's DHCP/VISTA system for the entry of data in the System

Knowledge of and competence of CPRS, HSRM, PPMS, My Health eVet and ED Notification Share point

Knowledgeable in the functionality of record scanning into the Vista Imaging Program, HSRM and Ref doc

Knowledge in gathering data and statistics for studies reports and surveys

Knowledge of effective business writing skills and research methods

Ability to assume responsibility without direct supervision

Must be able to handle confidential information

Knowledge of patient scheduling, ancillary testing, referrals, and consultant procedures

Knowledge of medical terminology

Technical skill in the use of personal computers, including the use of word processing, spreadsheet graphic reports and data base software to develop and maintain data basis and tracking mechanisms