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HUB International · 2 months ago

Client Specialist, Employee Benefits

Dublin, OH

Full-time

Hybrid

Entry Level

2+ years exp

HUB International is a leading full-service global insurance broker and financial services firm providing risk management and employee benefits solutions. The Client Specialist position is a great starting point within the benefits consulting team, responsible for client relationship management and providing extraordinary customer service to clients.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Provide extraordinary customer service for HUB clients: provide day-to-day client support for your assigned block of clients, including troubleshooting issues and problem solving; Ensure client information for your block of clients is always accurate and up to date

Develop and deliver employee education and communication materials including live and virtual presentations; Facilitate presentations for Open Enrollment and New Hire Orientations as needed. (Regional travel may be required.)

Act as liaison between client and vendor partners to resolve problems and troubleshoot client issues with invoices, claims and delivery of service

Collaborate with HUB Benefit Consultants to understand and address specific questions and insurance plan renewals for HUB clients

Work with our Data Analytics team to understand data trends and address specific questions and needs of our clients

Understand compliance requirements related to benefits, and how these requirements affect HUB clients

Assist in the preparation of sales-related materials including bids and proposals

Coordinate annual processes across functions that relate to wellness planning, annual health care planning, and plan renewals for clients

Learn the Employee Benefits business from the inside out, by collaborating with colleagues and internal mentors, taking part in education meetings & carrier updates, and attending client outreach/appreciation events

Qualification

Client relationship managementEmployee benefits knowledgePresentation skillsMicrosoft Office proficiencyTime managementProblem-solvingTeam collaborationCommunication skillsInterpersonal skills