E*TRADE from Morgan Stanley ยท 2 months ago
Investor Services Representative
Purchase, New York, United States of America
Full-time
Onsite
Mid, Senior Level
$95K/yr - $190K/yrMorgan Stanley Fund Services is a global business providing fund administration services. The Investor Services Representative will coordinate distribution of offering documentation, process investor subscriptions and redemptions, and provide essential services to investors and fund managers.
BankingFinanceFinancial Services
Responsibilities
Providing day-to-day Investor services to both the Fund Manager and the investors in the fund
Providing oversight and guidance to other members on the team
Keeping line management appraised of operational issues in a timely manner
Act as a primary contact point for fund investors
Act as a primary contact point to the Fund Manager for investor related information
Provide authorized parties with copies of fund investment documentation
Open new investor accounts ensuring compliance with the fund documentation, anti- money laundering requirements, statutory regulations and company policies and procedures
Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures
Process the cash movements associated with investor activity
Provide investors and their nominees with statements, contract notes and other documentation
Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate
Ensuring that the records of the fund are maintained in a complete and organized manner
Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team
This role has particular responsibility for the second level review of activity entered by fellow team members
All of the above should be carried out in compliance with the Service Level Agreements agreed with each client
Training and mentoring of some individual team members
Ensure that individual team members are aware of the polices, controls and procedures that apply to their role
Providing an escalation point for team members
Ensuring that line management are made aware of any issues in a timely manner
Highlighting resource constraints to line management
A detailed knowledge of the offering documentation for the funds being serviced
A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced
A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls
Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service
Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)
Participating in the in conversion of records from other administrators
Qualification
Required
Providing day-to-day Investor services to both the Fund Manager and the investors in the fund
Providing oversight and guidance to other members on the team
Keeping line management appraised of operational issues in a timely manner
Act as a primary contact point for fund investors
Act as a primary contact point to the Fund Manager for investor related information
Provide authorized parties with copies of fund investment documentation
Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures
Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures
Process the cash movements associated with investor activity
Provide investors and their nominees with statements, contract notes and other documentation
Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate
Ensuring that the records of the fund are maintained in a complete and organized manner
Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team
This role has particular responsibility for the second level review of activity entered by fellow team members
All of the above should be carried out in compliance with the Service Level Agreements agreed with each client
Training and mentoring of some individual team members
Ensure that individual team members are aware of the polices, controls and procedures that apply to their role
Providing an escalation point for team members
Ensuring that line management are made aware of any issues in a timely manner
Highlighting resource constraints to line management
A detailed knowledge of the offering documentation for the funds being serviced
A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced
A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls
Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service
Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)
Participating in the in conversion of records from other administrators
Benefits
Commission earnings
Incentive compensation
Discretionary bonuses
Other short and long-term incentive packages
Other Morgan Stanley sponsored benefit programs
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Director and Customer Marketing
Recent News
2025-11-07
2025-10-14
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