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Ring Container Technologies · 2 months ago

IT Customer Care Specialist

Oakland, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ring Container Technologies is seeking an IT Customer Care Specialist to manage and deliver IT upgrades and support for hardware and software. This role involves consulting with users, managing vendor relationships, and providing training and documentation to enhance end-user functionality.

Customer ServiceManufacturingPackaging ServicesPlastics and Rubber Manufacturing

H1B Sponsor Likely

Responsibilities

Serves as the first voice in supporting the company

Design, development, documentation, analysis, creation, testing, or modification of computer systems or programs, including prototypes, based on system design specifications

Perform the application of system techniques and procedures, including consultation with end users to determine hardware, software or system functional specifications

Manages software and hardware inventory corporate-wide using inventory management system

Forecast spending trends and their impact to departments in computer services and telephony areas

Manages mobile devices for all services to include end-user training

Manages employee account creation process within corporate systems, including the synchronization of accounts between network and HRIS systems

Advises end users on the use of personal computers applications and mobility devices, including end-user training and documentation

Liaise between suppliers, manufacturers, relevant internal departments, and customers to ensure company objectives met through hardware and software deployments

Evaluate bids and make proposals based upon technical factors of hardware and software for end-user computing

Manages distribution groups within our corporate email system

Serves as the WebHelpDesk coordinator for the ticket tracking system to document all requests and analyze trouble calls to find opportunities to reduce calls

Manages the o365/OneDrive suite of products to include training, deployments, and Q&A

Responsible for user workflow management into all I.T. systems within our department

Qualification

Microsoft WindowsMicrosoft Office SuiteCustomer supportRemote access technologiesWireless network troubleshootingSmartphone hardware/softwareInternet researchWritten communicationVerbal communication

Required

A four-year college degree from an accredited institution preferred

2-3 years experience in I.T. in an Operations environment. An operations environment is described as Server, Network, Desktop support, and management and includes software and hardware support

Excellent customer support skills

Have the ability to communicate both written and verbally in an effective manner to our customers

Experience with the current Microsoft Windows operating system in a network environment going back to Windows 7

Experience with the current Microsoft Office Suite in a network environment going back to at least version 2016

Must be able to utilize the internet for research, accessing corporate data, and working with vendors using the current version of Internet Explorer, Chrome, and Firefox

Ability to demonstrate, provide training, deployment of current smartphone hardware and software including but not limited to iPhones

Ability to connect computers and mobile devices to wireless networks and perform basic troubleshooting

Ability to utilize remote access technologies and provide both training and troubleshooting assistance

Company

Ring Container Technologies

Containers that embrace your product and advance your brand.

Founded in 1968

Oakland, Tennessee, USA

501-1000 employees

https://www.ringcontainer.com/

H1B Sponsorship

Ring Container Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)