This job has closed.

Edmonds College · 2 months ago

Customer Service Specialist 2 - AMSC

Lynnwood, WA

Full-time

Onsite

Mid Level

$39K/yr - $44K/yr

Edmonds College is an equal opportunity employer that values a diverse workforce. The Customer Service Specialist 2 will serve as the front-line representative for students, faculty, and industry partners, managing communications, supporting enrollment, and coordinating day-to-day operations at the Advanced Manufacturing Skills Center.

Higher Education

Responsibilities

Provide direct customer service to walk-in visitors, students, faculty, business partners, and staff

Respond to inquiries about AMSC/WATR Center, Creative Tech and Construction programs via phone, email, and in-person

Maintain accurate student records, including enrollment rosters and tuition/fee tracking

Assign group identifications to students and track program status

Provide backup support for scheduling contract instructors and coordinate with the Administrative Services Manager

Support contract compliance by ensuring student accounts are in good standing prior to class start

Maintain and communicate accurate course schedules and registration details

Support a welcoming, inclusive environment for diverse populations and adult learners

Deliver accurate, timely information to ensure smooth enrollment and course participation

Manage logistics and provide administrative support for operations and events

Proactively seek out information related to emerging technologies and educational needs

Qualification

Customer ServiceRecord ManagementCommunication SkillsOrganizationAdaptability

Required