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World · 1 day ago

Director of Central Operations

San Francisco, CA

Full-time

Onsite

Senior Level, Lead/Staff

$290K/yr - $320K/yr

10+ years exp

World is building a real human network designed to accelerate people in the age of AI. As the Director of Central Operations, you will design, optimize, and scale the core systems that power Tools for Humanity’s global market operations, leading a large team to ensure operational efficiency and effectiveness.

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Responsibilities

Enable the Market Operations team to achieve hyper-growth of the World network

Lead and continuously improve core global functions: Logistics, Global Projects, back office support, Trust & Safety, and Customer Support

Drive operational efficiency, cost reduction, and service quality across all markets

Build scalable systems and processes that enable regional teams to execute faster, with greater consistency, and at lower cost

Develop performance metrics and dashboards to monitor efficiency, quality, and cost, with support of the data science team

Identify bottlenecks and implement structural improvements to unlock scale and reliability

Drive initiatives to improve productivity and reduce operational costs without compromising quality

Establish best practices, playbooks, and process documentation for global consistency

Use data and modeling to guide decisions, prioritize projects, and demonstrate ROI

Partner closely with Device, Legal, Engineering, and Finance to ensure operational readiness for launches, scaling, and ongoing performance

Collaborate with regional Market Operations teams to align central support with on-the-ground needs

Translate company strategy into operational plans that deliver measurable results

Manage and mentor leaders across all functional areas

Build a high-performing, data-driven team culture rooted in accountability and continuous improvement

Strengthen cross-team collaboration and knowledge sharing across all markets

Qualification

Global operations experienceData-driven decision makingCost efficiency focusLogistics managementCross-functional collaborationAnalytical skillsProcess optimizationTeam leadership

Required

Bachelor's degree in business, economics, engineering, or a related field

10+ years of experience managing large-scale, physical operations across multiple countries - ideally in logistics, customer support, or marketplace environments

Cost-conscious and efficiency-focused

Hands-on operator with strategic range

Analytical and data-driven

Leader of leaders

Collaborative and cross-functional