Risk Strategies Company ยท 2 months ago
Program Retention Representative (Veterinary-Focused)
United States
Full-time
Remote
Entry Level
$15.48/hr - $20.63/hr
1+ years expRisk Strategies Company is a leading insurance wholesaler and program manager, and they are seeking a Program Retention Representative focused on maintaining and strengthening relationships with existing policyholders. This role involves handling inquiries, resolving issues, and promoting professional liability coverage to ensure customer retention and satisfaction.
ConsultingFinanceFinancial ServicesInsuranceInsurTech
Responsibilities
Actively listen to customer concerns and identify opportunities to retain business through education, product adjustments, or coverage enhancements and endorsements
Conduct high volume of customer contact via the phone, email, mail, and fax to promote and renew primarily professional liability coverage to existing policyholders; cross-trained on other ancillary product(s)
Process coverage modifications and reinstatements according to company guidelines
Offer assistance to members in accessing and utilizing the customer self-service platform
Research and resolve customer questions related to coverage, claims, billing, and policy details
Maintain accurate records of customer interactions and transactions in the Customer Relationship Management (CRM) system
Build and maintain customer relationships by responding to various questions, needs, and requests
Support the achievement of insurance retention goals
Qualification
Required
One to two years of customer service or call center experience required
Ability to work in a fast-paced environment and handle multiple tasks
Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization
Excellent problem-solving and conflict resolution abilities
Property and Casualty insurance license required (or the ability to obtain)
Preferred
Associates degree preferred
Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage
Benefits
Eligible for commission
Company
Risk Strategies Company
RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.
5001-10000 employees
H1B Sponsorship
Risk Strategies Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (4)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-07Acquired
Leadership Team
Jeff M. Clinkscales
SVP, West Region Private Client Leader
Lawrence Hartley
Senior Vice President
Recent News
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