VyStar Credit Union · 2 weeks ago
Mortgage Servicing Supervisor
Jacksonville, FL
Full-time
Onsite
Senior Level
6+ years expVyStar Credit Union is a financial institution that offers a range of services to its members. The Mortgage Servicing Supervisor will oversee the daily operations of the mortgage loan servicing staff, ensuring compliance with policies and regulations while providing training and support to employees.
AppsBankingFinanceMortgage
Responsibilities
Supervises general mortgage servicing and mortgage document retention staff related functions consistent with VyStar Credit Union policies and procedures, secondary market guidelines, and state/federal regulations Monitors daily work assignments and timeliness of completion of same to ensure all production deadlines are adhered to
Schedules and assigns work to improve productivity as needed
Makes mortgage loan servicing decisions as authorized by policy and in conjunction with secondary market, private mortgage insurance and federal/state regulations
Ensures staff receives pertinent training to complete all job-related skills and soft skills to support employee growth and development
Completes and administers monthly benchmark review and on-on-one’s timely for employee mentoring and coaching opportunities
Completes and administers annual evaluations for general mortgage servicing staff within credit union timelines
Handles escalated member calls related to mortgage servicing activities
Monitors inbound and outbound mortgage servicing calls for quality assurance
Reviews mortgage servicers queue productivity, follow-up exceptions, daily performance activity, employee attendance and punctuality
Monitors all servicing related reporting from the credit union core servicing system and customized reports to ensure they are worked in a complete, timely and accurate manner
Ensures reports are worked within mortgage management defined timelines and that any issues noted are addressed and resolved promptly
Works with servicing staff to ensure desktop and published credit union procedures reflect current practices and are periodically reviewed to guide employees on performing their daily tasks in a productive and efficient manner
Promotes technological enhancements that will allow the servicing related tasks and responsibilities to be completed in an accurate, timely and efficient manner
Promotes a positive and cohesive environment across all units operating within the Mortgage Servicing Department and throughout the credit union
Cross-sells other credit union services
Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values
Performs the activities and projects as assigned and requested by the Mortgage Servicing Manager, and/or Vice President Mortgage Servicing
Assumes duties of Mortgage Loss Mitigation Supervisor and/or Mortgage Servicing Manager in the event of absence within the scope of authority assigned
Identify and make recommendations to Mortgage Servicing Manager and/or Vice President Mortgage Servicing regarding process improvements, quality service and increased efficiencies
Performs other duties as assigned
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work
Qualification
Required
Minimum of six years experience in a financial or lending institution with direct member contact in mortgage servicing for conventional, equity, and mobile home loans
Minimum of two years experience in a leadership or supervisory position or attained level of Mortgage Servicer III
Knowledge of federal and state regulations related to mortgage loan servicing such as Fair Credit Reporting Act, Escrow Regulations, Truth in Lending Act, Real Estate Settlement Procedures Act and Flood Regulations
Positive, well-developed communication skills, both written and oral
Detail oriented with good organizational and active listening skills
Ability to work in a fast-paced environment and proven ability to work with others
Proven ability to work under stress and in a heavy workload environment
Professional conduct and appearance
Self-motivated with the ability to communicate with members and legal counsel at all levels
Demonstrated qualities of a self-starter and one who follows through on all job duties
Understanding of basic functions of a PC and proficiency in the use of a financial calculator and copier
Demonstrated ability and working knowledge of all Microsoft Office applications
Preferred
Undergraduate and/or graduate degrees in management, business, finance or accounting
Specialized classes in mortgage servicing, accounting, economics or related fields
Continuing education via local conferences and workshops for updates on federal regulations and secondary market requirements
Benefits
401(k) Plan
Extensive paid technical and on-the-job training program
Tuition reimbursement
Company
VyStar Credit Union
VyStar Credit Union offers low loan rates and low- or no-fee financial services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200M2022-04-06Debt Financing· $200M
Leadership Team
Casey Callinsky
SVP, Strategic Initiatives
Recent News
2025-12-15
2025-12-10
Company data provided by crunchbase