Hamilton Jewelers · 14 hours ago
Client Services Advisor
Princeton, NJ
Full-time
Onsite
Entry Level
1+ years expHamilton Jewelers is seeking a Client Services Advisor to serve as an expert in client repairs and customer interactions. The role involves explaining the repair process, ensuring client satisfaction, and collaborating with sales professionals to enhance the client experience.
FashionJewelryManufacturing
Hiring Manager
MacKenzie Gray
Responsibilities
Take in client repairs and enter into Hamilton’s proprietary repair system
Communicate with clients to explain full range of options for service and repair, as well as process for repair and the type of work they can expect will be done
Utilize pre-set pricing guides to estimate repair costs at the point of take-in
Ensure proper processes are followed throughout the entire take-in interaction
Properly document client property, file appropriately, and update systems as needed
Utilize Hamilton Service Standards and communication skills when working with clients to ensure client satisfaction and exceeding of expectations
Ensure that any client service issues are handled utilizing all appropriate resources and in a timely fashion to guarantee complete client satisfaction
Satisfy customer requests for information or assistance in selection, service or concerns in a timely manner
Follow up with clients as-needed to inform them of repair status
Follow up with Hamilton team members as needed to check on status of repairs or provide updates so that everyone can remain informed of necessary information
Coordinate data entry, reports, appraisal information and follow-up to clients and vendors
Contact clients upon completion of their repair to inform them of status and schedule a pick-up or delivery
Work as a team with the sales professionals, service professionals, and management in the store to create the best possible experience for clients and coworkers
Qualification
Required
High school diploma or equivalent (GED) and 1 year of relevant experience. Equivalent combination of education and experience will be accepted
Basic computer proficiency and ability to learn proprietary back-end systems
Commitment to company standards and values
Ability to multi-task and to work with a diverse client base
Ability to stay composed and collected under pressure, or in client-facing situations
Excellent product knowledge, client service and problem resolution skills
Excellent verbal and written communication skills
Exceptional interpersonal communication skills through telephone, digital, and face-to-face mediums
Strong organizational skills
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Ability to work collectively with team members
Ability to handle and work with high value merchandise
Experience in high-end jewelry or luxury environments
Experience in high-end client service roles
Preferred
Education from the Gemological Institute of America (GIA) or other related degrees (e.g., AGS)
Company
Hamilton Jewelers
Specializes in fine jewelry of their own design & manufacture, & offers premium designer names in jewelry & the best in luxury timepieces.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
H
Hank B. Siegel
President and CEO
Company data provided by crunchbase