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Intact Technology · 1 day ago

ServiceNow Business Solution Lead (TS/SCI)

Lorton, VA

Full-time

Onsite

Senior Level

5+ years exp

Intact Technology is committed to customer success and employee fulfillment, and they are seeking a ServiceNow Business Solution Lead. This role involves providing senior-level expertise in business analysis and process consulting, guiding projects from a business solutions perspective while collaborating with cross-functional teams.

ConsultingInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices

Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally

Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes

Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW

Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART

Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers

Collaborate effectively with cross-functional customer and project delivery teams

Advise customers on leading practices in business analysis, process optimization, and adopting ServiceNow capabilities to achieve desired outcomes

Ensure alignment of solutions with both ServiceNow capabilities and broader organizational goals

Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations

Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution

May occasionally provide mentoring to peers within the project team and function

Qualification

ServiceNow platform experienceServiceNow Certified System AdministratorITIL principles understandingBusiness analysis expertiseProcess modeling tools proficiencyAgile delivery practices familiarityStakeholder engagementPresentation skillsFacilitation skillsMentoring peers

Required

TS/SCI clearance — must-have (no exceptions)

Ability to work 5 days onsite in Lorton, VA

5–7 years of experience with the ServiceNow platform, including business analysis and process improvement across multiple modules in a consulting environment

ServiceNow Certified System Administrator (CSA)

Expertise with the ServiceNow ITSM application suite

Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.)

Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards

Strong understanding of ITIL® principles and their application in service management contexts

Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe®)

Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders

Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education