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Empire State University · 2 weeks ago

Enterprise Systems Support and Reporting Analyst

New York, United States

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

Empire State University is seeking a highly motivated and detail-oriented Enterprise Systems Support and Reporting Analyst to join their Information Technology team. This role involves providing critical support for the administration, maintenance, and troubleshooting of enterprise systems, as well as developing and maintaining institutional reports to support data-driven decision making.

Higher Education

No H1B

Responsibilities

Provide system administration and break/fix support for enterprise systems, including Banner, Banner Document Management, Argos, and Laserfiche

Monitor, maintain, and troubleshoot application performance and system availability

Collaborate with stakeholders to gather requirements and develop Argos reports for academic, administrative, and operational needs

Perform user account management, permissions updates, and workflow configurations across supported systems

Work closely with IT staff and functional offices to ensure system reliability, upgrades, and patch management

Plan, test, and implement system patching in alignment with IT best practices

Coordinate and execute updates, fixes, and upgrades within defined maintenance windows

Follow established change management procedures to ensure stability, documentation, and communication of system changes

Diagnose and resolve problems in the maintenance and support of administrative applications

Maintain technical documentation, including system configuration, processes, and reporting standards

Provide training and end-user support to staff and faculty as needed

Assist in evaluating and implementing new tools, integrations, and system enhancements

Qualification

Banner administrationArgos reportingTroubleshooting skillsRelational databasesData analysisSystem patchingHigher education IT experienceLinux/Unix familiarityITIL knowledgeCommunication skillsOrganizational skills

Required

Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience

Hands-on experience administering enterprise systems such as Banner, Argos, Laserfiche, or comparable platforms

Strong troubleshooting and problem-solving skills for both application and system-level issues

Experience in report writing and data analysis (Argos or similar reporting tools)

Working knowledge of relational databases (e.g., Oracle, SQL Server) and query languages (SQL)

Experience with system patching and change management practices

Excellent communication skills, with the ability to explain technical concepts to non-technical audiences

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment