Marian University Indianapolis · 2 months ago
IT Helpdesk Specialist
Indianapolis, IN 46222, USA
Full-time
Onsite
New Grad, Entry LevelMarian University Indianapolis is seeking an IT Help Desk Specialist to provide technical assistance and support related to computer systems, hardware, and software. The specialist will respond to client requests, troubleshoot problems, and manage helpdesk tasks while promoting the university's Catholic Franciscan mission.
EducationHigher EducationUniversities
Responsibilities
Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies
Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
Respond to customer service requests either in person or over the phone
Train end users and other IT employees
Maintain daily performance of computer systems
Ability to troubleshoot problems in order to provide solutions
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Help Tier 3 to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Build and deploy computers for users and new employees
Ability and flexibility required as part of the 'on-call' team and schedule
Other Duties as assigned
Qualification
Required
Knowledge of and commitment to the mission of Marian University
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and all Office versions
Experience with Active Directory
Excellent communication skills and telephone etiquette
Strong organizational skills
Detailed oriented with the ability to multitask
Previous experience in an IT Service Desk role
Incident management experience - managing incidents including business expectations and communication maintaining SLA compliance
Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently
After hours support as requested
Company
Marian University Indianapolis
Marian University is a Catholic university dedicated to excellent teaching and learning in the Franciscan and liberal arts traditions.
Founded in 1851
201-500 employees
H1B Sponsorship
Marian University Indianapolis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (2)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$26.91MKey Investors
Lilly EndowmentGreen Bay Packers FoundationIndiana University Health
2024-08-02Grant· $25M
2024-06-19Grant· $0.25M
2023-11-22Grant· $0.5M
Leadership Team
Kenith Britt
Chief Operating Officer and Chancellor of the Indianapolis Campus
Ray Stanley
Chief Information Officer / Vice President
Recent News
Inside INdiana Business
2025-11-25
Inside INdiana Business
2025-05-17
Inside INdiana Business
2023-11-28
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