USAJOBS · 2 months ago
EHRM Program Support Assistant
Hines, Illinois, USA
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expUSAJOBS is seeking an EHRM Program Support Assistant for the Edward Hines, Jr VA Hospital in Hines, Illinois. The primary purpose of the position is to provide administrative and clinical care coordination support for coordinating Non-VA medical care for veterans, ensuring proper scheduling and authorization processes are followed.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
The incumbent provides administrative and clinical care coordination support to clinicians and other administrative and professional staff for purposes of coordinating Non-VA medical care for veterans when inpatient and outpatient, and their VA provider has deemed such care necessary
The Office of Community Care program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services
Works closely with the Community Care Coordination Nurse to ensure proper authorizations are issued and appropriate correspondence is sent to vendors
Acts as a liaison between the veteran and the vendors with regard to Community Care and VA clinical services and/or primary care services
Responsible for the coordination of all administrative information between the professional staff and the patient including but not limited to: demographic information, data entry, administratively managing consultation requests and the consult pending list in VistA and making and notifying the patient of their scheduled appointment with the outside provider
Provides advisory and technical assistance to the veterans and staff in answering questions related to OCC processes
Utilize FBCS, VistA, CPRS and other related systems to refer, manage and coordinate appointment management with the creation of authorizations as outlined by the OCC standard operating procedures
Collaborate with internal and external customers
Reviews records for administrative criteria ensuring compliance with established standards
Advises clinical personnel and/or management of trends and recommends changes as appropriate. Incumbent will screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2025
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
SPECIALIZED EXPERIENCE: Must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization
You will be rated on the following Competencies for this position: Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, Teamwork
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations
Physical Requirements: The work is sedentary
There is no educational substitution at this grade level
To apply for this position, you must provide a complete Application Package which includes: Resume, SF-50/ Notification of Personnel Action
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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