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Pliant · 2 months ago

Payments Operations Specialist - US (m/f/d)

New York, New York, United States

Full-time

Hybrid

Mid Level

3+ years exp

Pliant is a European fintech specializing in B2B payment solutions, and they are seeking a Payments Operations Specialist for their US operations. The role involves managing day-to-day payments and settlement processes, monitoring payment systems, and collaborating with various teams to enhance product offerings.

Credit CardsFinanceFinancial ServicesFinTech

Growth Opportunities

Responsibilities

Manage the day-to-day payments and settlement processes

Monitor payments related systems and complete technical investigations and root-cause analysis

Own a second level of support ticketing system and handle any escalations resulting thereof

Recommend and implement the achievement of process enhancements

Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries

Review data using SQL to gain insights on payments performance and trends

Qualification

Payments Operations experienceCard products knowledgePayments processing experienceSQLExcel proficiencyAnalytical skillsFast learnerCommunication skillsDetail-oriented

Required

3+ years of professional experience, preferably at a UK/EU/US FinTech, PSP, PayTech

You have worked in a Payments Operations department or similar

You have a solid understanding of card products and issuer processing and have had direct exposure working with Visa and/or Mastercard, experience working directly with card processors is a plus

You have direct experience with payments processing (Swift, ACH, Wire, RTP, FedNow)

You have experience working with ticketing systems and completing complex investigations and analysis

You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment

You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer, banks)

You have strong reporting and analytical skills, SQL or Python would be an advantage

You have a strong proficiency in Excel

You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career

You have strong written and verbal communication skills in English