CreditAssociates · 1 month ago
Sales Development Rep Channel Manager
Plano, Texas
Full-time
Onsite
Mid, Senior Level
3+ years expCreditAssociates is a leading debt settlement company dedicated to helping individuals regain financial freedom. The Outbound Sales Manager is responsible for driving performance and strategy across the outbound sales channel, overseeing internal Sales Development Reps and BPO partners, and ensuring exceptional client experiences.
AdviceDebt CollectionsFinancial Services
Responsibilities
Lead and develop internal outbound sales reps and team leads to achieve performance goals and uphold company standards
Foster a positive, accountable, and motivating culture centered on results, growth, and integrity
Provide hands-on coaching and structured development plans for both individuals and teams
Recognize top performers and actively develop mid-tier talent to drive continuous improvement
Own team and BPO performance metrics including dials, contact rates, transfers, conversion rates, and revenue targets
Conduct daily/weekly reviews of KPIs with team leads and partners to identify trends, root causes, and improvement actions
Maintain clear reporting dashboards to monitor results and communicate progress to senior leadership
Implement A/B testing and performance experiments to refine scripts, outreach timing, and channel mix
Manage relationships and performance across two external BPO partners
Ensure alignment with CreditAssociates’ training, compliance, and cultural standards
Establish and monitor SLAs, performance scorecards, and regular business reviews
Collaborate with Training and QA to drive consistency and excellence across all outbound teams
Partner with Digital Experience, Analytics, and Technology to optimize outbound contact strategies — including call cadence, lead prioritization, and automation rules
Support integration of AI agents into outbound workflows to improve contact efficiency and client engagement
Collaborate on the design and execution of lead nurture campaigns across phone, SMS, and email
Provide feedback and insights on CRM workflows, data accuracy, and contact optimization opportunities
Work closely with Marketing, Digital Experience, and Operations to ensure alignment between lead generation, lead nurture, and sales conversion
Contribute to innovation initiatives aimed at improving lead quality, conversion rates, and customer satisfaction
Serve as the voice of the outbound sales channel in strategic planning and technology discussions
Qualification
Required
Proven experience spanning 3-5 years minimum leading call center based outbound or inside sales teams, preferably within financial services, debt settlement
Strong understanding of sales technology stacks (CRM – Salesforce a plus, dialer, lead routing, SMS/email platforms)
Experience managing BPO partners or third-party sales vendors
Data-driven mindset with strong analytical and reporting skills, skilled in use of Excel
Excellent communicator and cross-functional collaborator
Passionate about developing people, optimizing systems, and driving measurable outcomes
Innovative thinker comfortable working in fast-paced, evolving environments
Company
CreditAssociates
At CreditAssociates® we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve helped thousands of clients get out of debt for less than what they owe, in little as 12-36 months.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase