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HDR · 2 weeks ago

Mid-Atlantic Area Professional Services Manager

City of Washington County, DC

Full-time

Onsite

Director/Executive

$136K/yr - $194K/yr

15+ years exp

HDR is a company focused on creating a welcoming and inclusive environment. In the role of Mid-Atlantic Area Professional Services Manager, you will be responsible for developing and improving the technical competencies of area staff, overseeing project quality assurance, and leading continuous improvement initiatives.

ArchitectureConsulting

Growth Opportunities

Hiring Manager

Meisha Jackson, CIR

Responsibilities

Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers

Lead and monitor development and training of area staff in technical and business competencies

Oversee workload balancing and ensure qualified staffing of project teams. Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement

Monitor project QC Review activities including assignment of experienced and qualified reviewers

Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned

Lead and participate in project reviews and support project teams with management of claims and losses

Lead the Area mentoring initiative

Oversee technical and digital delivery evolution, in collaboration with subject matter experts

Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA

Oversee and ensure implementation of quality, standards, and best practices

Provide leadership to assigned business class leaders, including the cross-sector leaders

Collaborate with Area operations, market sectors, business classes, and delivery leaders

Participate in Area strategic planning and plan implementation

Support area activities related to hiring and retaining key staff

Serve as a champion for BGX opportunities

Support communication and coordination within all business groups

Perform other duties as needed

Qualification

Technical expertiseQuality assuranceTeam managementBusiness process improvementProject managementCommitment to qualityCollaborationMentoringCommunication