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Sequoia · 2 months ago

Employee Advocate

Tempe

Full-time

Onsite

Senior Level

5+ years exp

Sequoia is a strategic partner that helps investor-backed companies achieve their business goals through smarter people spend. The Employee Advocate role involves managing benefit service lines for multiple client accounts, providing education to client employees on benefits, and acting as a resource for claims management cases.

Employee BenefitsHuman ResourcesMedical

Comp. & Benefits

Responsibilities

Manage benefit service lines for multiple client accounts and resolve employee questions efficiently

Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc

Act as a resource and advocate for client employees with claims management cases

Assist employees with navigation of Sequoia’s three client web portals and mobile app

Prepare quarterly reports and attend review meetings with clients

Help build out knowledge center and FAQs

Participate in process improvement activities as needed

Qualification

Client service experienceCommunication skillsHuman resources experienceSalesforce experienceResearch skillsWeb tools navigationProblem solving

Required

Bachelor's Degree

5+ years of direct experience in a client service environment

Passion for delivering exceptional client service

Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries

Ability to navigate through various web tools and phone to communicate instructions effectively

Must be a listener and a good problem solver

Strong verbal and written communication skills

Ability to perform research to solve issues

Preferred

Human resources/benefits and Salesforce experience

Benefits

Competitive compensation including base salary

Performance-based bonus programs

Comprehensive benefits package

Company

Sequoia

Glassdoor3.7

Sequoia is a consulting company that provides payroll, risk management, and benefits solutions for employers.

Founded in 2001

San Mateo, California, USA

1001-5000 employees

http://www.sequoia.com

Funding

Current Stage

Late Stage

Leadership Team

Robby Peters

VP of Business Development

Stephen Kim

Chief Legal & Administrative Officer

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Company data provided by crunchbase