Sequoia · 2 weeks ago
Employee Advocate
Tempe, AZ
Full-time
Onsite
Senior Level
5+ years expSequoia is a company focused on employee advocacy and benefits management, and they are seeking an Employee Advocate to manage benefit service lines for multiple client accounts. The role involves providing education on benefits, assisting employees with claims management, and participating in process improvement activities.
Employee BenefitsHuman ResourcesMedical
Hiring Manager
Alison West
Responsibilities
Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc
Act as a resource and advocate for client employees with claims management cases
Assist employees with navigation of Sequoia’s three client web portals and mobile app
Prepare quarterly reports and attend review meetings with clients
Help build out knowledge center and FAQs
Participate in process improvement activities as needed
Qualification
Required
Bachelor's Degree
5+ years of direct experience in a client service environment
Passion for delivering exceptional client service
Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
Ability to navigate through various web tools and phone to communicate instructions effectively
Must be a listener and a good problem solver
Strong verbal and written communication skills
Ability to perform research to solve issues
Preferred
Human resources/benefits and Salesforce experience
Company
Sequoia
Sequoia is a consulting company that provides payroll, risk management, and benefits solutions for employers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robby Peters
VP of Business Development
S
Stephen Kim
Chief Legal & Administrative Officer
Recent News
2026-01-25
2026-01-22
International Accounting Bulletin
2026-01-22
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