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TrustedTech · 1 month ago

Cloud Support Engineer

United States

Full-time

Remote

Mid Level

$70K/yr - $100K/yr

3+ years exp

TrustedTech is a leading Microsoft Cloud Solution Provider specializing in Microsoft Cloud services. They are seeking a Tier 2 Cloud Support Engineer to resolve technical issues related to Microsoft 365 and assist clients in troubleshooting cloud collaboration tools.

AppsE-CommerceInformation TechnologyInternetSoftware

Responsibilities

Provide Tier 2 support for Microsoft 365 apps, including Outlook, Teams, OneDrive, and SharePoint

Troubleshoot Exchange Online mail flow, mailbox access, and policy enforcement issues

Support device management and security policies through Microsoft Intune (MDM & MAM)

Assist with Conditional Access, MFA configurations, and access restrictions using Entra ID

Monitor and resolve support tickets related to identity, access, endpoint compliance, and app deployment

Escalate advanced issues to Tier 3 SMEs or Microsoft as needed

Document technical solutions and maintain clear communication with clients and internal teams

Qualification

Microsoft 365 supportExchange OnlineMicrosoft IntuneMicrosoft Entra IDMicrosoft CertificationPowerShellCustomer serviceWritten communicationVerbal communicationFast-paced environment

Required

3-5+ years supporting Microsoft 365 environments in a support or engineering role

Strong hands-on experience with: Exchange Online (mail flow, policies, client config), Microsoft Intune (Autopilot, compliance policies, app deployment), and Microsoft Entra ID (Conditional Access, roles, user/device objects)

Proficient with the Microsoft 365 Admin Center, Intune Admin Center, and Entra portal

Microsoft Certification Required: MS-102: Microsoft 365 Administrator OR MD-102: Endpoint Administrator Associate

Familiar with PowerShell for M365 administration and basic automation

Comfortable working in a fast-paced environment and supporting end-user escalations

Customer service focus with strong written and verbal communication skills