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Toptech Systems · 4 hours ago

Systems Engineer I - Contract to Hire

Longwood, FL

Contract

Hybrid

Mid Level

3+ years exp

Toptech Systems is a global industry leader in automation and data management services. The Systems Engineer I supports oil and gas businesses by providing application and technical support, driving user satisfaction, and implementing customized solutions.

Consumer ElectronicsElectronicsInformation TechnologyManufacturingSoftware

No H1B

Responsibilities

Primary responsibility is the creation of a positive environment for our customers and the users of our software by providing assistance with questions, technical issues, requests, and ensuring that product releases and patches meet our standard of excellence

Responsible for onsite and remote implementations of highly customized solutions for customers, and systems troubleshooting alongside the customer. Requires up to 70% travel

Performance of non-manual work directly related to the business operations of our terminal management customers, assisting them with operational efficiencies and minimizing downtime due to system problems

Provides specialized technical assistance on Toptech’s highly customized software products (including Linux, MySQL, MariaDB, Networking Topology) by responding to inquiries from internal and external customers regarding errors, problems, or questions about software via email, phone, as required and troubleshoot the issues

Consults with clients to gather information about customers’ operations and specific needs, objectives, functions, features, and input and output requirements at their terminal operations facility

Advises customers regarding best practices and how operational efficiencies and product flow through may be improved to drive customer revenue through the use of Toptech Systems products and practices

Advises client on how to best configure system architecture and software to meet the client’s needs and ensures the client’s business operations are kept running with minimal financial impact and downtime

Utilizes discretion and independent judgment to ensure customers’ operations are efficient and ensure minimal operational and financial impact due to customers’ operations downtime, due to customized configurations or product deployments at their operational facilities. Trains end users

Assures that adequate documentation is included in the knowledge base on basic practices and specific user information

Identifies software defects and teams with development to create test plans, execute release testing, and verify resolution

Deploys defect fixes to production environments, ensuring resolution of the customer’s issue

Qualification

LinuxMySQLMariaDBTroubleshootingTechnical SupportCustomer ServiceNetworking TopologyResourcefulnessBilingual in SpanishOral CommunicationWritten CommunicationAttention to Detail

Required

Experience working with server-based enterprise software products and software development lifecycle

Proficient with Linux, MySQL, MariaDB, Networking Topology, and Troubleshooting complex technical issues

Customer Service advocacy and responsiveness

Resourceful, able to adapt to changing priorities and flexible when necessary to reach goals and to exceed user expectations

Oral and written communication skills

Attention to detail, demonstrates accuracy and thoroughness in their work

Minimum of 3 years' experience in a Technical Support Role

Bilingual in Spanish Required

Bachelor's degree in MIS or Computer Science with a minimum GPA of 3.0 or equivalent experience

This role will require significant travel and advising customers at their locations, both nationally and internationally, while observing the company's policy with regards to travel expenditure and a valid driver's license

Applicants must be authorized to work for any employer in the U.S. Toptech Systems will not sponsor an employment visa for this role