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Ferrero · 3 days ago

3PO Quality Manager

Parsippany, NJ

Full-time

Hybrid

Senior Level, Lead/Staff

$81K/yr - $108K/yr

8+ years exp

Ferrero is one of the world’s largest sweet-packaged food companies, and they are seeking a 3rd Party Operations Food Safety & Quality Manager. This role is responsible for overseeing FSQ standards across external partners and leading continuous improvement initiatives to ensure the delivery of safe, high-quality products.

Food and BeverageFood ProcessingManufacturing

Responsibilities

Lead the implementation and continuous improvement of the 3PO FSQ assessment, qualification, and re-approval program based on risk and compliance

Evaluate 3POs’ capabilities to meet Ferrero’s Food Safety & Quality (FSQ) standards and regulatory requirements through audits, performance metrics, and routine oversight

Plan, conduct, and report on FSQ audits across external manufacturing, packaging, and warehousing sites in North America; follow up on findings and escalate critical non-conformities as needed

Drive the implementation of corrective and preventive actions (CAPAs), ensuring timely resolution and sustainable improvements

Monitor FSQ performance across the 3PO network using KPIs and monthly reporting; identify risks and opportunities for improvement

Investigate FSQ-related incidents and consumer complaints linked to 3POs, and lead the development of effective action plans

Ensure robust traceability systems are in place at 3PO sites; conduct traceability tests and coordinate mock recalls and actual withdrawal events

Act as the primary FSQ contact for 3POs, including recall coordination and issue escalation

Support the scouting, selection, and onboarding of new 3POs, including pre-audit evaluations and alignment on FSQ requirements during contractual negotiations

Collaborate cross-functionally with Operations, Innovation, and other departments to ensure FSQ requirements are embedded in product development, testing, and operational execution

Lead FSQ-related continuous improvement initiatives and cross-functional projects that enhance product quality, consumer safety, and operational efficiency

Develop and deliver FSQ training programs to internal teams and 3PO partners, promoting a strong FSQ culture across the external supply chain

Stay current on regulatory and industry trends, and adapt FSQ strategies to maintain best-in-class standards

Qualification

Food Safety & QualityFSQ systemsStandardsFSQ auditor certificationSAPHACCPISO 9001CGMPsFSMAProcess improvementTraining developmentTraceability managementCross-functional collaboration

Required

A bachelor's degree in Food Science, Chemistry, Engineering, or a related scientific discipline

At least 8 years of relevant experience in food safety and quality

Deep understanding of FSQ systems and standards, including GFSI and ISO 9001

Hands-on experience in operations and supply chain management across external manufacturing and packaging environments

Formal training and practical experience as an FSQ auditor

Expertise in food safety programs and regulatory frameworks such as HACCP, cGMPs, FSMA, and allergen management

Demonstrated ability to conduct traceability and manage product data using SAP

A track record of driving process improvements using structured problem-solving methodologies

Strong capability to set strategic objectives, prioritize effectively, and lead cross-functional initiatives across internal and external stakeholders

Willingness and ability to travel frequently to support 3PO sites and ensure FSQ standards are upheld