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Fulton Bank · 1 day ago

Loan Support Manager

East Petersburg, PA

Full-time

Hybrid

Senior Level

$79K/yr - $132K/yr

7+ years exp

Fulton Bank is committed to making a positive impact in local communities through its dedicated employees. The Loan Support Manager will lead a team that provides support in commercial loan operations, ensuring effective communication, training, and quality control while managing data analytics and compliance with banking regulations.

BankingFinancial Services

No H1B

Hiring Manager

Melissa Sivels, MBA, PHR, SHRM-CP

Responsibilities

Serve as the main point of contact for communication within the loan support team, ensuring that all relevant information flows efficiently between departments

Lead, train, and supervise a team of direct reports, fostering a collaborative and high-performance culture. Plan, assign and evaluate the work of staff, provide guidance and coaching to subordinate team members, oversee all aspects of employee management and development, approve and implement necessary employee actions, partner with Human Resources to resolve employment related matters, conduct timely and effective annual review process

Organize and lead regular team meetings to discuss goals, performance metrics, and upcoming changes to procedures or regulations affecting loan operations

Oversee the creation and maintenance of key performance reports related to loan operations, including loan processing times, error rates, and portfolio performance

Oversee the implementation and continued enhancement of loan quality review processes and procedures

Provide management support and direction to staff directly responsible for the data management of core operating systems and analysis of reporting, and who provides technical support for system related issues affecting loan operations

Manage accuracy of data elements required for the pledging of assets as collateral for loans, ensuring that all pledging activities comply with relevant banking regulations and internal policies

Ensure that pledged assets are properly tracked, verified, and reported, maintaining accurate records for audit and regulatory review

Regularly review and update reporting processes to align with evolving business needs and regulatory requirements

Provide management support and direction for staff responsible for coordinating and delivering change management and training plans

Lead, promote and support broader corporate and department initiatives, including organizational and strategic planning and mergers and acquisitions

Qualification

Loan operations experienceLoan management systemsLeadership experienceLoan servicing softwareData-driven reportingPledging proceduresTeam management skillsCommunication skillsCollaboration skills

Required

High School Diploma or equivalent

5 or more years loan operations, loan servicing, or a related financial services field

7 or more years leadership experience managing teams and multiple processes

Strong leadership and team management skills, with a proven ability to lead communication efforts within loan operations

Expertise in fostering clear, transparent, and timely communication across various teams, including loan officers, servicing staff, and other departments within the bank

Ability to create detailed, data-driven reports to inform decision-making and support strategic initiatives within loan operations

Strong understanding of pledging procedures, including the rules and regulations related to pledging assets as collateral

Familiarity with different types of collateral (e.g., real estate, securities, cash) and experience in managing the pledging process to ensure compliance with regulatory requirements