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Greenway Health · 2 weeks ago

Vice President Operations, Revenue Cycle Services

Tampa, FL

Contract

Hybrid

Director/Executive

10+ years exp

Greenway Health is a healthcare technology company focused on improving the revenue cycle services for healthcare providers. The Vice President of Operations will lead the GRS operations organization, ensuring high-quality service delivery and driving strategic initiatives for operational excellence and growth.

Health CareInformation TechnologyMedicalSoftware

Responsibilities

Leads the development and execution of strategic initiatives to advance GRS operational excellence and growth

Monitors industry trends and proactively adapts GRS strategies to maintain competitive advantage

Leads Operations groups in GRS to ensure that we provide high-level and profitable services to GRS customers; these groups consist of implementations, transactional claims management, and customer-facing revenue cycle managers

Ensure the operations team is monitoring and analyzing all customers’ A/R in order to identify opportunities to standardize, automate, and provide strategic solutions to increase customer revenue

Represents GRS operational capabilities in sales process, contract renegotiations, dispute resolution, and customer invoicing

Develops relationships with customers and serves as an escalation point in collaboration with the customer success organization

Manages BPO services staffing, productivity, and quality, as well as maintaining key relationships with the vendors

Key contributor and stakeholder contributing to a results-driven, successful, and skilled GRS organization

Oversee efficient and effective GRS new hire and recurrent staff training as it relates to industry topics, platform specifics, and revenue cycle best practice workflows

Builds and maintains relationships with product and development organization, and collaborates with Product Management to drive GRS product roadmaps with a focus on industry best practices, standardized processes, automation, and increased efficiency

Prepares and analyzes metrics and effectively communicates data-driven findings and recommendations to executive leadership, customers, and cross-functional teams

Champions the adoption and integration of artificial intelligence and machine learning technologies to optimize GRS workflows and enhance service delivery

Manages performance of operations teams to ensure optimal organizational structure as well as staff development plans

Partner with Compliance and Legal teams to maintain a robust internal control framework and mitigate audit or fraud risk

Ensures continual feedback from Operations teams on improvement opportunities through innovation

Supports other activities in GRS and outside of GRS that impact the overall success of the department

Keeps current on industry and regulatory trends impacting the GRS service and ensures that Operations teams are current

Manages with a focus on customer experience and service, and regulatory compliance, while balancing margin

Partners with Sales, Product, Legal, and other key internal stakeholders on complex contractual agreements, disputes, or large prospecting activities

Helps manage GRS budget and key operational metrics

Keep up to date on job and industry knowledge by participating in professional organizations and maintaining personal networks

Lead the development and execution of a comprehensive AI strategy for Revenue Cycle Services, identifying opportunities for automation, predictive analytics, and data-driven decision-making across all RCM functions

Oversee the implementation and optimization of AI-powered RCM solutions, including autonomous coding, claims automation, predictive analytics, and denial management

Demonstrate hands-on experience with AI technologies in healthcare operations, with a track record of delivering measurable improvements in reimbursement, operational efficiency, and customer satisfaction

Build and mentor high-performing teams in AI adoption, fostering a culture of continuous learning, innovation, and responsible use of AI

Establish and maintain robust data governance and compliance frameworks for AI initiatives, ensuring privacy, security, and ethical standards are met

Define, monitor, and report on KPIs and metrics related to AI adoption and impact, communicating results and recommendations to executive leadership and the board

Serve as an internal and external thought leader on AI in healthcare revenue cycle management, engaging with industry forums, vendors, and professional networks to bring best practices into the organization

Qualification

Revenue Cycle ManagementAI Strategy DevelopmentHealthcare Operations ManagementData GovernanceFinancial ReportingAnalytical SkillsCustomer ServiceMicrosoft OfficeCommunicationCollaborative LeadershipProblem Solving