RTX · 2 months ago
Quality Investigation Manager (Onsite)
PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA
Full-time
Onsite
Senior Level
$82K/yr - $164K/yr
5+ years expRTX is a company focused on transforming the future of flight through innovative engineering solutions. They are seeking a Quality Investigation Manager to lead problem resolution teams and drive continuous improvement in quality processes and customer returns management.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Coordinate the Escape Management Process, facilitating cross-functional Problem Resolution Teams (PRTs); coordinate the Escape Management Process, including customer returns, population bounding, root cause investigations, and corrective action follow-up
Manage customer returns, and improving RCCA (Root Cause and Corrective Action) proficiency across the organization
Publish and support clinic metrics, maintaining CORE(Customer Oriented Results and Excellence) discipline and certifications; maintain Quality Clinic and individual certifications
Foster relationships with internal and external stakeholders
Publish Clinic, Escape Metrics, and Control Tower updates
Manage aged restricted inventory
Foster cooperative relationships with stakeholders (Quality Engineers, Procurement, Program Quality, Product Recall, DCMA, and others)
Qualification
Required
Bachelor's degree and minimum of 5 years of experience in an engineering, manufacturing operations, quality or closely related industrial environment or a Master's degree and 3 or more years of experience in an engineering, manufacturing operations, quality or closely related industrial environment
Familiarity with the 8D investigation process
Knowledge and understanding of continuous improvement tools such as Six Sigma and LEAN
Proficiency in Microsoft PowerPoint, Excel, and SAP
US Citizenship required due to government contracts
Preferred
Certification in Red-X, Six Sigma, or a similar data-driven problem-solving approach
Knowledge of CORE tools and non-conforming material management processes
Project management, presentation, and strategic communication skills
Demonstrated ability to lead, influence, and collaborate across all levels of the organization
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
Business Insider
2026-01-09
Morningstar.com
2026-01-08
2026-01-08
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