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Compu Dynamics · 1 day ago

Service and Contracts Coordinator

Chantilly, VA

Contract

Onsite

New Grad, Entry Level

$22/hr - $35/hr

0+ years exp

Compu Dynamics is North America’s premier technology infrastructure design-build partner, specializing in mission-critical data centers. The Service & Contract Coordinator provides administrative and scheduling support for the Service and Contract departments, assisting with service dispatching, contract recordkeeping, and coordination among customers and technicians.

Data CenterInformation TechnologyIT Infrastructure

Responsibilities

Assist in scheduling and dispatching Service Technicians for maintenance, repairs, and PMs

Communicate real-time schedule updates and changes using Tech Tool or Sage Dispatch

Confirm daily completion of technician time entries and work summaries

Track missed PMs and collaborate with leadership to reschedule as needed

Make follow-up calls to customers to ensure satisfaction with completed service work

Provide clear and timely updates to customers regarding scheduling or delays

Maintain a high level of professionalism with clients, vendors, and technicians

Support the Service Manager in addressing customer inquiries and escalations

Enter and maintain accurate records for all service contracts and agreements

Assist in preparing, reviewing, and revising service-related contracts

Coordinate with vendors and internal teams to ensure contract compliance and delivery

Compile data and generate contract-related reports as requested

Support the Service and Contracts teams with administrative tasks, scheduling, and reporting

Maintain organized electronic records, job folders, and service documentation

Coordinate repair part orders and pickup logistics with technicians

Operate office equipment safely and follow company safety protocols

Participate in department meetings to support operational efficiency and communication

Collaborate with Accounting and Service Operations on billing and renewals

Identify and recommend process improvements within scheduling and contract workflows

Uphold Compu Dynamics’ values by promoting teamwork, professionalism, and integrity

Qualification

Service SchedulingContract AdministrationMicrosoft Office SuiteSAGETech ToolCustomer CommunicationAttention to DetailOrganizational SkillsTeam Collaboration

Required

High School diploma or equivalent

0–2 years' experience in administrative support, service coordination, or contracts

Excellent written and verbal communication skills

Strong attention to detail and organization

Ability to manage multiple priorities in a fast-paced environment

Proficiency with Microsoft Office Suite

Preferred

Associate's or Bachelor's degree in Business, Management, or related discipline

Experience in HVAC, Electrical, or Construction industry

Familiarity with data center or critical facility operations

Experience with SAGE or Tech Tool

Benefits

Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna.

401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.

Employer-Paid Life Insurance – coverage equal to 1x your salary.

Short-Term Disability (STD) – fully paid by Compu Dynamics.

Voluntary Benefits – including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.

Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.

Paid Holidays – 7 company-observed holidays plus a floating holiday.

Birthday Time Off – 8 hours of paid time off during your birthday month.

Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.

Volunteer Time Off (VTO) – 40 hours annually for community service.

Boot Reimbursement – up to $150 annually, available from your first day.

Tool Reimbursement – $250 annually, available after 60 days.

Tuition Reimbursement – up to $5,000 annually for approved educational programs.