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Move Concierge · 2 months ago

Technology Operations Analyst

Farmers Branch

Full-time

Onsite

Entry, Mid Level

$75K/yr - $90K/yr

2+ years exp

Move Concierge is a company focused on optimizing business operations through technology. The Technology Operations Analyst will analyze systems performance, support data-driven decision-making, and manage operational projects while collaborating with various teams across the organization.

Electrical DistributionHome ServicesWired Telecommunications

Growth Opportunities

Responsibilities

Manage small to medium-sized operational projects from kickoff to completion, ensuring timelines and deliverables are met

Partner with teams across Finance, Sales, Customer Service, IT, and Marketing Technology to solve problems and execute key business initiatives

Build and maintain reporting dashboards in systems such as Salesforce, Tableau, Talkdesk, Gong, and SMS Magic

Conduct ad-hoc analysis to support data-driven decision making. Alternate verbiage - Collect, analyze, and interpret operational data to identify trends, inefficiencies, and opportunities for improvement

Identify process improvements and recommend solutions to increase efficiency and scalability

Serve as a 'utility player' for the Operations team, tackling projects that don’t fall neatly into other departments

Document and maintain standard operating procedures (SOPs) and recommend process automation or technology solutions

Conduct root-cause analyses on operational issues and provide actionable data-backed solutions

Assist in implementing new tools or systems and support change management efforts

Support integration projects between platforms using APIs, middleware, or EDI tools

Qualification

Data AnalysisCRM SystemsReporting ToolsProject ManagementProcess ImprovementTechnical CuriosityCross-Functional CollaborationCommunication SkillsOrganization SkillsSelf-Motivation

Required

Professional Experience: 2+ years in IT operations, process improvement, project management, or a related role

Systems Knowledge: Experience with CRM, ERP, or workflow management systems is preferred

Analytical & Technical Skills: Strong problem-solving abilities, a data-driven mindset, and the ability to quickly learn and adapt to new systems and processes

Data & Reporting: Comfortable working with business systems, reporting tools, and dashboards. Experience with Salesforce, Tableau, or similar platforms is a plus

Cross-Functional Collaboration: Excellent communication skills and proven ability to work effectively with senior leadership, middle management, and cross-departmental teams

Organization & Execution: Highly organized, self-motivated, and capable of managing multiple priorities simultaneously

Technical Curiosity: Solution-oriented, with a keen interest in leveraging technology to improve business operations

Business & IT Integration: Comfortable bridging the gap between business needs and IT solutions, supporting operational efficiency and system optimization