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IXL Learning · 1 month ago

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

Raleigh, NC

Full-time

Onsite

New Grad, Entry Level

IXL Learning is a leading EdTech company that develops personalized learning products used by millions globally. They are seeking a driven, customer-focused individual to join their Teachers Pay Teachers customer support team, where the role involves providing support to customers, troubleshooting issues, and collaborating with product and engineering teams to improve services.

ArtEducationLanguage Learning

Responsibilities

Develop and maintain a high level of product expertise

Provide timely and accurate solutions by email to incoming customer questions

Use your product expertise to identify customer needs and help customers with best practices

Troubleshoot issues and provide expert solutions and workarounds

Create and maintain product documentation for internal teams and customers

Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with our users

Learn to do the necessary background research to deliver high quality customer experiences that require less customer effort

Work with teammates on ad-hoc projects

Gather customer feedback and feature requests to share with our product and engineering teams

Qualification

Product expertiseProblem-solving skillsWritten communicationOral communicationResearch skillsInterest in K-12 educationDetail-orientedTeam collaborationSelf-starter