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International Institute of New England · 2 months ago

Community Services Intern ( IINE, Lowell, MA)

Lowell, MA

Internship

Onsite

Intern

Start in 2026 Spring

The International Institute of New England is a non-profit serving refugees and immigrants in Boston, Lowell, and Manchester. They are seeking a Community Services Intern to support case management and client support for refugee and immigrant families in the Greater Lowell area.

Career PlanningConsultingSocialSocial Assistance

Responsibilities

Assist case managers with client intakes, needs assessments, and service coordination

Support clients with access to essential services such as housing, employment, education, healthcare, and public benefits

Help with documentation, data entry, and file maintenance in case management systems (e.g., Apricot, RISIS)

Participate in outreach and community events promoting client self-sufficiency and inclusion

Conduct follow-up calls to clients to ensure completion of referrals or service plans

Translate or interpret basic materials (if bilingual in relevant languages)

Assist with scheduling appointments, preparing letters, and maintaining resource lists

Attend team meetings and contribute to program planning and evaluation

Qualification

Case managementClient supportCultural sensitivityMicrosoft Office SuiteData entryLanguage proficiencyCommunicationOrganizational skillsTime-managementProblem-solvingTeam-oriented mindset

Required

Demonstrated interest or experience in supporting refugee, asylee, and immigrant populations

Ability to commit at least 10 hours per week over the course of the semester

Onsite availability at the Lowell, MA office

Strong communication and interpersonal skills, with the ability to work respectfully with individuals from diverse cultural and linguistic backgrounds

Excellent organizational skills and attention to detail

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry

Ability to maintain confidentiality and handle sensitive client information professionally

Strong time-management skills and ability to prioritize multiple tasks

Problem-solving skills and a proactive attitude toward client and program needs

Team-oriented mindset with the ability to work independently when needed

Cultural sensitivity and empathy in serving refugee and immigrant populations

Currently enrolled in or recently graduated from an undergraduate or graduate program in Social Work, Human Services, Public Administration, Psychology, International Relations, Sociology, or a related field

Preferred

Prior experience (paid or volunteer) in community service, refugee resettlement, or nonprofit work

Familiarity with social service systems, public assistance programs, or cross-cultural environments

Language proficiency in Dari, Pashto, Arabic, Spanish, French, or Portuguese

Company

International Institute of New England

Mission The International Institute of New England (IINE) creates opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship.

Founded in 1918

Lowell, Massachusetts, USA

51-200 employees

https://iine.org/

Funding

Current Stage

Growth Stage

Leadership Team

Jeffrey Thielman

President & Chief Executive Officer

Company data provided by crunchbase