USAJOBS · 2 months ago
End User Operations Specialist
Washington, District of Columbia, USA
Full-time
Hybrid
Mid, Senior Level
$121K/yr - $157K/yrThe Library of Congress is looking for an End User Operations Specialist to join their IT End User Services Division. This role involves managing and executing end user support tasks, providing expert advice on IT issues, and ensuring the delivery of IT services aligns with customer needs and organizational goals.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Design, implement, and maintain workstation configuration management solutions using scripting languages and/or Commercial Off-The-Shelf (COTS) products
Build and deploy standardized workstation images and software packages across enterprise environments
Manage automated patch deployment systems and monitor patch compliance
Maintain and update configuration baselines to ensure consistent system states
Identify, assess, and remediate workstation vulnerabilities affecting base operating systems
Address security issues in third-party software and system configurations
Implement and troubleshoot security hardening baselines for workstation endpoints
Ensure compliance with organizational security policies and industry standards
Perform comprehensive end-to-end troubleshooting of complex workstation issues
Diagnose problems across operating systems, application configurations, and network connectivity
Collect, analyze, and interpret system logs and diagnostic data
Escalate issues when necessary and provide detailed documentation of findings and resolutions
Support enterprise initiatives and provide operational support for Library events (National Book Festival, New Member Seminar, American Library Association Conference, etc.)
Display commitment to providing quality products and services
Qualification
Required
Knowledge and hands-on experience managing workstation configuration leveraging scripting or COTS products
Knowledge and hands on experience managing workstation compliance enforcement and vulnerability remediation
Knowledge and hands on experience troubleshooting workstation service disruptions
Ability to communicate effectively other than in writing
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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