BMC Helix ยท 1 week ago
Helix - Lead Sales Operations Analyst - Professional Services
United States
Full-time
Remote
Mid, Senior Level
$112K/yr - $186K/yrBMC Helix is an innovative company focused on transforming enterprise IT through AI-driven solutions. The Lead Sales Operations Analyst will oversee strategic initiatives within the Customer Success Management Operations department, ensuring project execution and enhancing the customer experience by collaborating with cross-functional teams.
Artificial Intelligence (AI)Asset ManagementCloud ComputingDevOpsIT InfrastructureIT Management
Responsibilities
Lead cross-functional programs that drive operational efficiency, scalability, and performance across the Customer Success organization
Define and execute end-to-end program plans, including scope, timeline, resources, risks, and change management strategies
Partner with Customer Success, Finance, and Sales teams to align operational initiatives with business goals
Design and optimize internal processes, workflows, and tooling to support CS strategy and improve the customer lifecycle
Lead change management efforts to ensure successful adoption of new systems, processes, and capabilities within CS teams
Facilitate stakeholder communication, alignment, and collaboration across multiple levels of the organization
Drive the evaluation, implementation, and optimization of tools and technologies used by the Customer Success team
Conduct business analysis to inform operational decisions and surface insights from customer health, usage, and engagement data
Champion continuous improvement by identifying pain points, gathering feedback, and iterating on operational solutions
Utilize AI and productivity tools to enhance team productivity and efficiency
Qualification
Required
Proven experience in Program Management, Business Operations, or similar roles, preferably supporting Customer Success or Go-To-Market functions
Proven ability to lead complex, cross-functional programs from inception to execution
Strong understanding of change management principles and experience driving organizational adoption
Excellent analytical skills with a data-informed mindset; able to turn insights into actions
Proficiency with tools such as Salesforce, Gainsight, Tableau, Jira, or similar CS and analytics platforms
Effective communicator with experience working across various levels of stakeholders, from ICs to senior leadership
Process-oriented with a strong track record of operational excellence and continuous improvement
Highly organized and capable of managing multiple projects in a fast-paced environment
Familiarity with Customer Success metrics (e.g., NRR, churn, NPS, CSAT, time-to-value) and their operational impact
Benefits
Variable plan
Country specific benefits
Company
BMC Helix
BMC Helix provides cloud native ITSM, AIOps, discovery, CMDB, digital workplace, and automation across SaaS and hybrid environments.
Founded in 2025
1001-5000 employees
H1B Sponsorship
BMC Helix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Late StageCompany data provided by crunchbase