Intercom · 1 day ago
Manager, Account Executives (MidMarket)
Chicago, IL
Full-time
Hybrid
Senior Level
$234K/yr - $279K/yr
5+ years expIntercom is an AI Customer Service company dedicated to enhancing customer experiences through innovative solutions. They are seeking a Sales Leader to manage a team of Account Executives focused on driving new business revenue in the North America Region, with an emphasis on developing effective sales strategies and optimizing team performance.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment
Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth
Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team
Track individual and team performance using CRM tools and reporting dashboards
Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue
Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences
Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation
Maintain a strong understanding of customer needs and market trends to support the team in closing deals
Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind
Regularly report on team performance, sales pipeline, and market conditions to senior management
Provide data-driven recommendations to improve sales performance and achieve growth targets
Qualification
Required
5+ years in a quota carrying new business IC role with proven success
Experience working on complex and strategic deals (involving procurement, legal, security)
3+ years management experience
Previous experience building and executing on outbound sales motions
Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
Proven experience–and passion for–teaching and developing top talent
Experience developing GTM strategy, building, and executing operational plans
A builder of businesses, with the ability to attract and develop the best talent in the industry
Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
Adaptive, with the ability to balance short term and long term priorities
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase