World Wide Technology · 1 day ago
Customer Experience Executive
California, United States
Full-time
Hybrid
Senior Level
$110K/yr - $140K/yr
5+ years expWorld Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. They are seeking a Customer Experience Executive to manage software lifecycle activities and define a customer experience strategy, ensuring customer success and driving business initiatives.
HardwareNetwork HardwareSoftware
Responsibilities
Serving as primary contact for our Clients, Field Sales, and all internal teams for WPA/EA or Subscription activities
Preparing and delivering detailed briefing materials & pointed analytics
Creating and delivering an adoption and consumption strategy based upon program and customer requirements, either directly or via delegation to direct reports
Managing all aspects of client requests to drive consumption with full engagement with WWT delivery departments
Documenting all activity in a Customer Success Roadmap through Gainsight (internal Customer Relationship Management tool)
Engaging with our OEM partners to achieve expertise around assigned OEM’s products, people, and processes
Planning and facilitating customer health checks, quarterly success reviews, and workshops
Leading Business Reviews (at cadence appropriate to each stakeholder team) to offer customer insights into their current business outcomes and ROI
Developing, communicating and tracking KPIs
Identifying new areas of opportunity beyond current organizational thinking
Analyzing statistics and compiling accurate reporting
Creating customer experience roadmaps, informed by the needs of the customer. Roadmaps will include short- & long-term plans to deliver on customer strategies
Attending to work on a regular and reliable basis. This role may be called upon to work outside regular business hours and with short notice
Qualification
Required
Experience (5+ years) in the fields of Customer Success, Sales, BD, Project Management, Operations, IT, or Business Analysis
Mid- to Senior-level understanding of Enterprise and Whole Portfolio Agreements with Cisco
Knowledge of other Original Equipment Manufacturers (OEM) products and solutions e.g. Palo Alto, RedHat, VMware, Dell, etc. is ideal but not required
Experience supporting and working within Cisco licensing models and Smart Accounts
Strong internal motivation and passion for learning
Strong project or process development skills
Experience dealing with all levels of corporate structure
Ability to prioritize and organize effectively and manage multiple projects and assignments
Critical thinker with a common-sense skillset
Ability to develop strong, collaborative working relationships with peers, project teams, partners and customers
Capacity to analyze and interpret data
Experience in managing a team of highly functioning individuals, coordinating and delivering against a common goal amongst the team
Undergraduate Degree in a related field or equivalent work experience is required
Up to 20% Nationwide travel is possible
Preferred
Professional working proficiency in Korean is a plus
Master's degree in a related field or equivalent work experience is preferred
Benefits
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Company
World Wide Technology
World Wide Technology provides technology and supply chain solutions for large public and private organizations.
10001+ employees
H1B Sponsorship
World Wide Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (56)
2023 (25)
2022 (63)
2021 (50)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$25M2000-02-13Series Unknown· $25M
Leadership Team
Michael Taylor
Chief Technology Officer
Thomas Strunk
CFO at WWT
Recent News
2026-01-16
Morningstar.com
2026-01-07
2025-12-30
Company data provided by crunchbase