Octagon · 22 hours ago
Hospitality Manager (Guest Management and Communications) (Technology Client)
United States of America
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $65K/yr
5+ years expOctagon is a global sports, entertainment, and experiential marketing company seeking a Hospitality Manager to join their dynamic hospitality team. The role involves planning and executing hospitality-focused programs for tech clients at premier golf events, ensuring exceptional guest experiences through meticulous project management and logistics oversight.
AdvertisingBrand Marketing
Responsibilities
Project manage multiple hospitality programs simultaneously, using superior attention to detail and client management skills
Oversee event logistics and hospitality operations for golf programs through planning, execution, and measurement/evaluation
Design, develop and present strategic program recommendations and program execution guides
Serve as a trusted and reliable agency contact for client needs and expectations
Research and implement tactical plans, handling client and vendor relationships
Utilize CRM platforms for guest registration and communications, ensuring accurate data management and timely updates
Lead all aspects of online guest registration systems and databases
Creation of personalized itineraries for various events
Management of precise financial records including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses
Handle all logistics to include, but not limited to, gifting, decor, lodging, transportation, food and beverage, production services, ticketing and guest management
Lead weekly status calls and other key meetings with both internal and external constituents
May supervise full-time and/or temporary staff in the implementation of programs and events
Generate recap documents of each event including key metrics and recommendations
Understand clients' values and voice while handling consumer facing communication
Provide hands-on event staffing and oversight
Qualification
Required
5ish years' experience in related events field; past hospitality experience preferred
Excellent interpersonal skills, both written and oral
Ability to lead projects and collaborate with cross-functional teams
A master of the Microsoft Office suite; particularly Excel, PowerPoint, Word
Proficiency with CRM systems for registration and guest communications
Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)
Preferred
A passion for sports, travel, entertainment, music and/or celebrity & lifestyle culture will make you a good Octagon fit
A self-starter who can balance multiple projects on tight deadlines simultaneously
A sense of humor and the ability to tell a good story; we like to laugh
Always one or 10 steps ahead; always thinking forward and figuring out answers and solutions before they become questions or challenges
A go-getter who demonstrates initiative and embraces new challenges (there will be plenty of last-minute client requests)
Though not a requirement, a second language is a plus
A jetsetter: your bags are packed, and you are excited about traveling
Company
Octagon
Octagon is the world's leading sports and entertainment management and marketing company. It is a sub-organization of Interpublic Group.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Haddad
Head of Commercial Strategy
Lizi Hamer
Global Executive Creative Director
Recent News
Sports Business Journal
2025-10-11
Sports Business Journal
2025-10-09
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