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Tinybird · 2 months ago

Technical Customer-Facing Engineer

United States

Full-time

Remote

Mid, Senior Level

$155K/yr - $235K/yr

Tinybird is a company focused on helping developers and data teams harness the power of real-time data. They are seeking a Technical Customer-Facing Engineer to act as a trusted advisor, helping customers design and scale real-time data products while collaborating across teams to achieve revenue growth goals.

AnalyticsBig DataBusiness IntelligenceDeveloper APIsSoftware

Responsibilities

Own the solution exploration and evaluation steps (e.g. lead Demos, POCs, BVAs, etc.) of the customer’s buying process

Partner with your Account Executive to provide support and technical expertise in evaluating opportunities

Collaborate with Tinybird team members across technical and commercial functions to ensure we achieve our revenue growth goals and appropriately prioritize customer feedback in our product roadmap

Understand our client’s business goals and technical requirements, and turn complex problems into understandable, achievable solutions using Tinybird

You will help and teach our customers to work in real-time at scale

You will work on complex optimization problems to reduce latencies and to increase overall solution performance

Develop quick prototypes to illustrate how certain things work or what is the best way to go about something. Writing efficient SQL is important here, our platform is heavily based on SQL

Take an active role in helping the sales department sustain a work culture of continuous learning and customer enablement

Qualification

Real-time data expertiseSQL proficiencyTechnical communicationData infrastructure knowledgePrototyping skillsCustomer-orientedTeam playerProblem-solvingOrganizational skillsCreativity

Required

Demonstrated expertise in the real-time data, data infrastructure and / or analytics space

Technical aptitude to build custom, end-to-end product demos for customers and lead POCs

Ability, enthusiasm, and creativity to develop quick prototypes that illustrate how things work and the best way to address customer needs

An important related skill is the ability to write efficient SQL

Basic front-end or dashboard experience is also valuable

Experience helping address customer needs by building technical guides and blog posts that are targeted at data engineers and developers

Excitement about the role and about joining a deeply technical team that is driven to change the way Big Data Products are built and to help build out the Sales function

Eagerness to wear different hats and provide value across functions

Driven to excel and to meet and exceed targets, often autonomously, in a fast-changing environment

Excellent organizational, verbal, and written communication skills; especially the ability to sell to data engineers and developers and translate between technical and business stakeholders

Preferred

Experience working with ClickHouse, or other real-time data technologies

Benefits

Unlimited PTO. We will not count the days you take off, but we insist you take at least 22 days off per year. Plus, your birthday off and public holidays… but, who’s counting?

Up to $2,600 home office setup allowance.

Flexible remote work, with team meetups and offsites throughout the year

Full healthcare benefits (Medical, Dental, and Vision plus a 401K plan)