Intercom · 1 day ago
Manager, Professional Services PreSales
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$144K/yr - $172K/yr
5+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. The role of Manager, Professional Services PreSales involves scoping and positioning Professional Services engagements, collaborating with various teams, and ensuring successful customer adoption of Intercom's services.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics
Translate discovery insights into right-sized, outcome-focused service packages based on our core principles and methodology
Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines
Partner with Sales and Solutions to position services early in the sales cycle
Develop and maintain scoping templates, pricing calculators, and reusable playbooks
Serve as the 'single source of truth' for Professional Services scoping standards across the GTM org
Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements
Develop scoping tools to facilitate self-serve scoping on certain opportunities
Collect feedback to continuously improve the scoping framework
Work with the Partnerships team to build translation of scope to partner SOWs
Ensure every scoped engagement includes the right level of resourcing, risk mitigation, and value alignment
Build initial project plans in partnership with the ProServ team for an earlier transition from pre to post-sale
Reduce overscoping/underscoping risks by applying best practices and benchmarks from what has worked prior
Qualification
Required
5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer-facing role in SaaS
Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery
Strong commercial acumen and ability to partner with Sales to drive revenue
Excellent stakeholder management, negotiation, and communication skills
Familiarity with SaaS automation, integrations, and change management best practices
Benefits
Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase