Apply on Employer Site

Yusen Logistics · 1 month ago

Project Manager- Customer Onboarding

Long Beach, CA

Full-time

Onsite

Mid, Senior Level

$101K/yr - $125K/yr

3+ years exp

Yusen Logistics is working to become the world’s preferred supply chain logistics company, and they are seeking a Project Manager for Customer Onboarding. This role is essential for facilitating the transition between Business Development and operations, ensuring a smooth onboarding process for new clients while collaborating with various teams.

Transportation/Trucking/Railroad

Responsibilities

Support and serves as a liaison between Business Development (BD) members and branch operations to transition new clients

Serves as a point of contact for clients, internal operations, and sales team during the onboarding process for a defined length of time (dependent on the account size) after onboarding

Set up and lead onboard/implementation meetings with new clients, Sales, and operations

Ability to build and follow a project plan to ensure successful onboarding procedures

Ensures SOPs are developed jointly by sales and operations, and appropriately ‘signed-off’ by client, within the agreed-upon implementation project timeline

Ensures client onboarding to internal operating systems is completed within the agreed implementation timeline

Elevates any foreseen risks / issues with key deadlines to the appropriate internal client owner (operations) and key relationship owners

Attend and actively participate in face-to-face/off-site meetings with clients when needed or requested by Sales

Address customer concerns/service failures and propose resolutions to mitigate the issues including troubleshooting, feedback/follow-up throughout the defined onboarding period (dependent on the volume/account size)

Lead follow up meetings with sales and operations to identify key issues/important points and final client information for any SOP updates prior to final onboard completion and handover to operations

Qualification

Contract Logistics experienceOperational management experiencePMP designationProject Management softwareCustomer service skillsIT platform knowledgeMicrosoft Office proficiencyCommunication skillsProblem-solving skillsOrganizational skills

Required

3-5 years of experience in the Contract Logistics Industry required, specifically fulfillment / pick pack operations

1-3 years in an operational management role within the Contract Logistics Industry required or equivalent experience in a supply chain management sales role

Experience presenting to Contract Logistics customers a plus

Ability to travel as needed/required

Demonstrated ability to provide excellent customer service

Outstanding problem-solving, prioritization and organizational skills

Excellent communication skills, both written and verbal

Ability to remain professional, confident, and patient always

Must be able to work effectively and contribute value with limited direction

Ability to learn and explain Information Technology/IT platforms to clients

Interact and communicate with employees and customers in a professional manner

Project Management software (i.e., MS Project or similar)

Proficient in Microsoft Office