Walker & Dunlop · 1 month ago
Support Services Engineer
Denver, CO, USA
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expWalker & Dunlop is one of the largest providers of capital to the commercial real estate industry, focused on creating meaningful change in communities. The Support Services Engineer role involves supporting application and hardware infrastructure while providing excellent customer service and technical support across various systems and applications.
Commercial Real EstateConsultingFinanceFinancial ServicesReal Estate Investment
Responsibilities
Serve as an escalation point for technical support via phone, in-person, or remote tools such as Bomgar or Zoom
Troubleshoot and support a range of systems, including Microsoft Windows 11, iOS devices, macOS, SCCM, Intune and Active Directory
Provide user and system support for key business applications such as Salesforce, Microsoft 365 application, Box, Zoom, Adobe Acrobat, Illustrator, Photoshop, and InDesign
Manage PC setup and deployment for new employees using standard hardware, images and software
Support and troubleshoot Zoom Rooms, including iPads and conference room setups
Configure, deploy, and maintain end-user devices using standard hardware images and software packages
Own assigned incidents from start to resolution while ensuring a positive customer experience
Set up and support peripheral devices such as printers, scanners, and copiers; troubleshoot and resolve issues
Provide support for mobile devices and assist users in accessing company systems securely
Use collaboration and productivity tools such as Asana, Cisco AnyConnect, and Netskope for task management and secure access
Translate technical concepts into user-friendly explanations for non-technical staff
Participate in the execution of disaster recovery plans during system outages
Perform other duties as assigned
Attendance is generally Monday through Friday from 8:30 am – 5:30 pm local time with a minimum of 3 days per week in office and up to 2 days per week of remote work from home, and the requirement of participation in an on-call rotation for after-hours support
Qualification
Required
Bachelor's degree in information systems, computer science, or a related study, or equivalent working experience
3+ years' experience working in a desktop support role supporting Mac OS, Windows 11, Microsoft 365, and Adobe applications preferred
Experience operating within a ticketing system to track incidents and status of assigned tasks, preferably using ServiceNow
Ability to travel overnight within the United States, up to 25%
Flexibility to participate in an after-hours on-call support rotation
Demonstrated knowledge of Windows 11 operating system
Passionate in providing excellent customer service with a commitment to quality
Outstanding verbal and written communication skills
Detail-oriented mindset while consistently focusing on the big picture
Good business judgment and strong analytical and problem-solving skills
Ability to communicate effectively with technical and management level professionals
Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
Benefits
Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching
Company
Walker & Dunlop
Walker & Dunlop is a commercial real estate finance and advisory firm that creates strong capital markets and investment sales capabilities.
1001-5000 employees
H1B Sponsorship
Walker & Dunlop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (1)
2022 (5)
2021 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Fannie MaeTYKO CapitalHudson Bay Capital Management
2025-09-24Post Ipo Debt· $156.62M
2025-06-30Post Ipo Debt· $170M
2025-03-04Post Ipo Debt· $400M
Leadership Team
Willy Walker
Chairman and Chief Executive Officer
Howard Smith
Executive Vice President & Chief Operating Officer and Board Member
Recent News
2026-01-07
2026-01-07
2026-01-05
Company data provided by crunchbase