ExtraHop · 2 months ago
Associate Customer Success Manager - East Coast
United States
Full-time
Hybrid
Entry Level
$65K/yr - $65K/yr
1+ years expExtraHop is a company that empowers enterprises to stay ahead of evolving threats with a comprehensive approach to network detection and response (NDR). As an Associate Customer Success Manager, you will be critical in executing programs that enable the user community, focusing on customer onboarding, health assessments, and ensuring customer satisfaction.
AnalyticsCyber SecurityEnterprise SoftwareIT ManagementNetwork Security
Responsibilities
Document customer use cases
Carry a regular cadence with a percentage of your customer base, including check-in calls, operational assessments, and other business/technical reviews
Lead and facilitate new customers’ initial onboarding and introduction to ExtraHop for accounts with high ARR and complex initial deployment
Assess and document customer health and maturity levels to improve customer engagement strategy
Monitor and report on EOL hardware and outdated firmware
Champion customer needs and opportunities for product enhancement with ExtraHop development teams
Ensure CSAT status is up to date on all non-portfolio accounts
Generate recurring project status reports for accounting and upper management
Work with Training and Sales teams to coordinate scheduling of short-term training engagements
Work closely with Solutions Architects and clients to schedule appropriate resources based on project requirements and availability
Send general updates to all users on product, use cases and services
Evaluate product telemetry for account health risk
Assist in identifying and creating reference customers
Act as a bridge between customers and other ExtraHop departments (Product, Sales, Support, Marketing, Services) to ensure feedback is received
Anticipate customer satisfaction issues and recommend interventions to mitigate a churn or downsell event
Qualification
Required
Associate's degree or equivalent experience, ideally in Business or Information Technology
Minimum of 1-3 years experience with customer success
Effective communication skills, both verbal and written
Ability to multitask in a fast-paced but supportive environment
Excellent attention to detail
Process driven, with strong administrative skills
Proficient user of the Salesforce.com CRM or similar
Basic knowledge of Information Technology networking principles and application protocols or cyber security
Intermediate level skills with Microsoft Excel, must be familiar with formulas and basic data manipulation & analysis
Benefits
Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model
Company
ExtraHop
We’re on a mission to reveal cyber risk and build business resilience by exposing the threats organizations can’t see.
501-1000 employees
H1B Sponsorship
ExtraHop has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (7)
2022 (2)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$161.6MKey Investors
TCVMeritech Capital PartnersMadrona
2024-01-09Private Equity· $100M
2021-06-08Acquired
2014-05-29Series C· $41M
Leadership Team
Sharat Nautiyal
Senior Cybersecurity Architect and Tech Evangelist
Recent News
2025-11-04
2025-10-21
2025-10-04
Company data provided by crunchbase