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Narmi · 1 month ago

Director of Customer Success

New York, NY

Full-time

Hybrid

Mid, Senior Level

$150K/yr - $180K/yr

7+ years exp

Narmi is a company that empowers community financial institutions with advanced digital banking solutions. The Director of Customer Success will lead customer engagement efforts, develop strategic relationships, and drive revenue growth through effective management of customer relationships.

BankingCreditFinancial ServicesFinTech

Responsibilities

Lead dedicated customer pods and ensure strategic alignment across each customer financial institution

Develop relationships vertically and horizontally across our customer organizations, establishing credibility with C-Suite, VP, and operational stakeholders

Identify upsell and expansion opportunities and lead revenue-driving motions, including business casing and negotiations, to close deals

Use KPIs, such as Net Revenue Retention (NRR), Net Promoter Score (NPS), health score, product activation, and churn, to measure and define success for your portfolio

Influence resource allocation internally using data-driven approaches to drive customer outcomes

Operate as a product-minded leader

Contribute to Narmi’s growth by proactively managing your team’s careers, creating growth opportunities, and developing talent and skillsets

This role will require 35% travel

Qualification

Client managementCustomer successProduct managementB2B FinTechDigital bankingEmpathyCommunication skillsOrganizational skillsAttention to detailIntegrity