Starburst · 17 hours ago
Manager, Customer Support- USA, East
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$144K/yr - $175K/yrStarburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. The Customer Support Manager will lead a team of Customer Support Engineers, ensuring high-quality service and support for customers while focusing on team performance and career development.
AnalyticsBig DataDatabaseInformation TechnologyOpen SourceSoftware
Responsibilities
Oversee team of 10-12 Customer Support Engineers
Monitor and oversee Support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality
Ongoing individualized career development
Ensure successful execution of the support customer journey for customers
Collaborate with fellow Sales, Product, and Engineering Managers to ensure a high quality of customer service
Qualification
Required
Self starter: Capable of working with limited guidance given time zone differences
Ownership: Willing to take ownership to find solutions to and solve problems
Grit: Determined and driven to ensure success
Collaborative: Capable of working cross functionally to drive alignment and the right success outcomes
Curiosity: Desire to learn new technologies in a complex and challenge technical ecosystem
Prior experience working in a technical role
Strong management skills with success in career development
Highly focused on increasing customer satisfaction and retention
Ability to manage multiple initiatives simultaneously in a dynamic, fast paced work environment
Ability to successfully navigate an organization cross functionally including through barriers to ensure customer satisfaction and success
Experience supporting Enterprise and SaaS applications in a 24x7 support environment
Excellent written and verbal communication skills in English
Ability to Travel: This role will require occasional in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events
Preferred
SFDC Experience is a plus
Benefits
Equity packages (ISOs)
Comprehensive benefits offering
Competitive pay
Attractive stock grants
Flexible paid time off
Company
Starburst
Starburst offers a data lakehouse platform unifying access to distributed data across cloud, on-premises, and hybrid environments.
Founded in 2017
501-1000 employees
H1B Sponsorship
Starburst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (9)
2022 (7)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$414MKey Investors
CitiAlkeon CapitalAndreessen Horowitz
2025-05-19Series Unknown
2022-02-09Series D· $250M
2021-01-06Series C· $100M
Leadership Team
Justin Borgman
Chairman & CEO
Anu Sudarsan
Staff Software Engineer and Co-founder
Recent News
Company data provided by crunchbase