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Third Coast Bank · 1 month ago

Financial Service Representative II

San Antonio, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Third Coast Bank is seeking a Financial Service Representative II to provide exemplary customer service to bank customers. The role involves assisting customers with account management, ensuring compliance with banking regulations, and supporting the Branch Manager in enhancing customer experience.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Interview consumer(s) desiring to establish a banking relationship with Third Coast Bank

Responsible for maintaining current knowledge of bank products and services offered

Open new accounts and service existing accounts for personal and commercial customers

Obtain consumer identification information as required per CIP and the USA Patriot Act. (Information must be obtained prior to opening an account.)

Obtain all required identification information and commercial documentation for business customers as required per CIP. (Prior to opening a business account.)

Update customer files, signature cards, resolutions, etc. for bank records

Screen personal account holders via ChexSystems

Screen commercial accounts via FIS eAccess/ChexSystems online

Process ATM/Debit Card and check order requests

Establish and reset online banking access through NetTeller

Cross-sell bank products and services to new and existing bank customers

Open, close and service certificate of deposits for personal and commercial customers

Process Individual Retirement Accounts (IRA) opening, closing, and transfer request

Establish and update new account files

Maintain daily rate sheet

Serve as a Notary for bank customers as well as bank personnel (if approved by bank Cashier)

Maintain and operate a teller cash drawer

Assist bank customers with account deposits, check cashing, and savings and checking withdrawals

Process loan payments

Issue Cashier’s checks and money orders

Keep records of money and negotiable instruments as required per banking regulations

Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation

Answer general account questions for bank customers

Cross-sell bank products and services

Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with FIS

Balance cash drawer at the close of the business day

File all proof work at the close of the business day

Open and close safe deposit boxes via FIS

Establish and update safe deposit box account files

Prepare new and updated safe deposit box contracts

Allow access to Safe Deposit Box Vault to customers

Complete entry tickets for customers accessing box and enter the data into FIS

Maintain current job knowledge and adhere to all bank policies and procedures

Practice quality teamwork to ensure the success of the bank as a whole as well as your assigned banking center

Answer telephones, answer questions and direct callers to proper Bank personnel

Assume responsibility for various department functions in the absence of staff members or in overwhelming situations

Qualification

Banking compliance regulationsCustomer serviceNew accounts experienceCash handlingBranch operation knowledgeBilingual in SpanishAnalytical reasoningProblem solvingVerbal communicationTeamworkAttention to detail

Required

High school diploma or general education degree (GED) required

Minimum of one (1) year teller experience

Two (2) years of new accounts experience or related experience and/or training

Equivalent combination of education and experience

Work related experience should consist of a financial institution cash handling and customer service background

Educational experience should be business or financial industry related

Intermediate experience, knowledge and training in branch operation activities, terminology and products and services

Knowledge of related state and federal banking compliance regulations, and other Bank operational policies

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs