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Acuity International · 1 month ago

Operations Manager - Notional

Portland, Oregon

Full-time

Onsite

Senior Level

5+ years exp

Acuity International is a global provider of critical services to government and commercial enterprises. The Operations Manager will oversee the daily operations of an ICE detention facility, ensuring compliance with federal standards and coordinating cross-functional teams to deliver high-quality detainee services.

Information Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead and manage facility operations including security, logistics, food services, medical coordination, and case management

Ensure compliance with ICE Performance-Based National Detention Standards (PBNDS) and other applicable federal, state, and local regulations

Supervise department heads and ensure effective coordination across all operational units

Monitor staffing levels, shift coverage, and resource allocation to maintain 24/7 operational readiness

Oversee incident response, emergency preparedness, and risk mitigation protocols

Serve as the primary liaison with ICE Enforcement and Removal Operations (ERO), contractors, and external oversight bodies

Conduct regular audits, inspections, and performance reviews to ensure operational excellence

Develop and implement policies, procedures, and training programs to enhance staff performance and detainee care

Manage facility budgets, procurement, and vendor relationships

Prepare and submit operational reports, compliance documentation, and incident summaries

Qualification

Facility operations managementICE detention standardsLeadership experienceDHS SSBI clearanceBilingual (English/Spanish)Emergency response knowledgeHigh-pressure environmentCPR/First Aid certificationOrganizational skillsCommunication skills

Required

Bachelor's degree in Criminal Justice, Public Administration, Business, or related field (Master's preferred)

Minimum 5–7 years of experience in facility operations, corrections, or detention management, with at least 3 years in a leadership role

DHS SSBI clearance or eligibility to obtain one

Strong knowledge of ICE detention standards, emergency response, and institutional operations

Proven leadership, organizational, and communication skills

Ability to work in a high-security, high-pressure environment

Must be at least 21 years of age

Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years

Preferred

Bilingual (English/Spanish or other relevant languages) preferred

DHS or ICE experience

CPR/First Aid certification

Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability/eligibility and has not had a break in service for more than 24 months

Ability to travel