Fiserv · 2 months ago
Senior End User Engineer
Omaha, Nebraska
Full-time
Onsite
Senior Level
6+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Senior End User Engineer is responsible for providing technical support and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies.
Financial ServicesFinTechInformation ServicesInformation Technology
Responsibilities
Aid end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets
Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations
Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data
Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices
Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery
Provide training and guidance to end-users on technology with the best practices and new features, as well as assist with basic IT tasks
Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base. Develop custom reports in SCCM and Intune including configurations, processes, and procedures
Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks
Qualification
Required
6+ years of hands-on experience engineering Windows operating systems (10, 11) and related technologies
4+ years of experience scripting skills (PowerShell, Bash) for automation and systems management
4+ years of experience engineering with tools like Microsoft Intune, SCCM, Active Directory and MS 365
4+ years of experience engineering with Mobile Device Management (MDM) tools and infrastructure
4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies
Bachelor's degree in a related field or an equivalent combination of education, military, and work experience
Preferred
ITIL v4 certification and experience using ServiceNow
Strong technical knowledge across various IT domains (network, security, servers, cloud)
Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs
Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management
Strong communication and collaboration skills, with experience working in cross-functional agile teams
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
H1B Sponsorship
Fiserv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-12
2026-01-11
Company data provided by crunchbase