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Four Seasons Hotels and Resorts · 4 hours ago

Concierge - Concierge - Full Time

Kailua-Kona, HI

Full-time

Onsite

New Grad, Entry Level

$29/hr - $29/hr

Four Seasons Hotels and Resorts is a luxury hospitality company committed to creating exceptional experiences for guests. They are seeking a Concierge Agent who will provide outstanding service and knowledge to shape guest experiences and accommodate requests with professionalism.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Work at the concierge desk and in the back of house to assist guests curating a memorable itinerary through phone calls , emails, live chat platform and online request

Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

Work closely with the rest of the team on the daily tasks and ensure proper notes and handover are left for a smooth work flow between the morning and afternoon teams

Work closely with other departments to coordinate guest’s requests and anticipate any guest’s needs

Constantly learn and study new restaurants, new activities and other local attractions on island and on the resort to always provide the most updated and current knowledge

Be able to recommend activities, restaurants and recommended vendor according to the guest profile and need

Utilizes a variety of software programs to accurately secure activities and dining reservations but also to input special arrangements the guest has made and to assure proper billing

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner

Be an ambassador of the golden rule