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Everon · 1 day ago

NAO Install Account Manager

Irving, TX

Full-time

Onsite

Mid Level

3+ years exp

Everon is a company dedicated to making a difference for its customers and communities. The NAO Install Account Manager will provide world-class support to national account customers, assist the sales team with customer acquisition, and coordinate all facets of installation and service support.

Business IntelligenceCommercialFacilities Support ServicesSecurity

Responsibilities

Maintain external and internal client satisfaction

Perform proactive client care calls to External and Internal customers

Promote the full product line and services offered

Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services

Ensure accuracy of data in Mastermind

Coordinate the installation of National Account Customers

Prepare formal correspondence in response to customer’s questions or concerns

Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department

Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner

Handle escalated customer calls as needed

Ensure projects are completed on time and within budget

Maintain project efficiency

Position may require mandatory overtime when necessary to meet company metrics

Maintain an accurate backlog to ensure all tasks and priorities are up to date

Perform all other duties and projects as assigned

Oversee daily tasks of Account Coordinators

Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously

Train and mentor Coordinators and Trainees on all duties

Qualification

Customer serviceMicrosoft OfficeProject managementAccounting principlesTeambuilding skillsOrganizational skillsCommunication skillsInterpersonal skills

Required

MUST live near the Dallas, Texas area!

High School Diploma or General Education Degree (GED) and three years' experience working on security related projects to include three years of installation, service, billing or monitoring experience related to the CCTV, Intercom, IDS and access control system industry

Maintain external and internal client satisfaction

Perform proactive client care calls to External and Internal customers

Promote the full product line and services offered

Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services

Ensure accuracy of data in Mastermind

Coordinate the installation of National Account Customers

Prepare formal correspondence in response to customer's questions or concerns

Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department

Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner

Handle escalated customer calls as needed

Ensure projects are completed on time and within budget

Maintain project efficiency

Position may require mandatory overtime when necessary to meet company metrics

Maintain an accurate backlog to ensure all tasks and priorities are up to date

Perform all other duties and projects as assigned

Oversee daily tasks of Account Coordinators

Upgrade and/or enhance supervisory skills by participating in available classes, training, and seminars continuously

Train and mentor Coordinators and Trainees on all duties

Maintain a strong knowledge of industry and company operations

Knowledge of all sales, installation, billing and monitoring systems which assist managing National Accounts

Basic knowledge of accounting principles and practices

Knowledge of and an advanced proficiency in using Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications

Knowledge of Company policies, procedures, guidelines and practices

Must possess strong organizational skills and the ability to prioritize and maintain multiple assignments

Must have strong project management skills

Must have excellent listening skills

Must have excellent oral and written communications skills

Must be self-motivated and project a professional attitude

Must have excellent teambuilding, customer service, and interpersonal skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio and percent

Ability to draw and interpret bar graphs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The noise level in the work environment is usually moderate

Normal office environment

Work hours as required to support company metrics