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AXA XL · 6 hours ago

Claims Account Manager, Captives

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$130K/yr - $228K/yr

AXA XL is known for solving complex risks, and they are seeking a Claims Account Manager for Group Captives. This role involves managing claims account functions for group captive members and promoting AXA XL's claims value proposition in the marketplace.

ConsultingCustomer ServiceFinanceInsurance

Comp. & Benefits

Responsibilities

Representing AXA XL externally with brokers, captive intermediaries and customers promoting AXA XL claims value proposition to help distinguish us in the unbundled marketplace

Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers, captive intermediaries and prospective customers

Completion of new account implementations including Account Profiles, Certificate of Instruction documents and set-up meetings with new members, TPA, broker partners to ensure all parties are aware of their roles and responsibilities on the program

Holding captive member stewardship meetings to address performance of the program and opportunities for improvement, in participation with the client’s third-party claims administrator

Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program

Management of the claim audit process for the client, including coordinating the necessary internal and external resources to conduct the audit, and leading the audit wrap-up meeting

Conducting meetings with client members as necessary to resolve issues and manage the ongoing client relationship

Interaction with the Claims Technical Team on individual losses. Proactive communication with internal and external stakeholders to deliver optimal claims service

Qualification

Claims account managementVendor managementTechnical claims experienceData analysisBachelor's DegreeCommunication skillsNegotiation skillsPresentation skillsOrganizational abilities

Required

Broad claims account and vendor management experience: Ideal candidates should have advance experience within a TPA or Insurance Carrier with Group Captives

Robust organizational abilities to track multiple projects and tasks

Effective Technical Multi-Jurisdictional claims experience in a broad base of lines of business including but not limited to: Worker's Compensation, Auto and General Liability

Technical skills with Excel, PowerPoint and Word and /or business intelligence tools in order to perform data analysis

Education: A Bachelor's Degree or equivalent is required for this role

Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners

Travel is anticipated up to 25-30% of the time