Block · 2 months ago
Investing Quality Management Specialist, Cash App
St. Louis, MO, United States of America
Full-time
Onsite
Entry, Mid Level
$31.83/hr - $47.69/hr
2+ years expBlock is a company that aims to redefine the world’s relationship with money through innovative financial products like Cash App. As an Investing Quality Management Specialist, you will ensure the accuracy, compliance, and consistency of customer interactions within the Investing program, while providing data-driven feedback to enhance quality and adherence to FINRA standards.
Financial Services
Responsibilities
Conduct detailed evaluations of customer interactions across Investing channels to ensure compliance with FINRA regulations and internal quality standards
Use available tools and data, including AI, to identify trends, strengths, and opportunities for improvement
Deliver clear, constructive feedback to specialists and provide leadership with insights drawn from evaluation results
Maintain and update the Investing QA Rubric to reflect regulatory changes, evolving performance goals, and best practices
Participate in calibration sessions to align evaluation criteria, scoring consistency, and overall quality standards
Perform regular audits and compliance checks to monitor adherence to FINRA and Block rules, addressing discrepancies promptly
Collaborate cross-functionally with operations, training, compliance, and product partners to align quality practices and support continuous improvement
Surface data-driven recommendations that inform strategic initiatives and enhance both customer and team member experience
Qualification
Required
Licensing: FINRA Series 7 and 63 (or equivalent)
Active Series 7 and Series 63 (or equivalent FINRA registrations)
At least 2 years of experience in quality management, assurance, or customer operations leadership
Proven ability to evaluate performance, identify root causes, and deliver clear, actionable insights
Strong analytical and organizational skills, with experience implementing scalable quality or compliance processes
Skilled in using QA tools, reporting systems, and data analysis software to evaluate and improve performance
Familiarity with leveraging AI-driven tools for quality monitoring, keyword detection, or trend analysis to enhance accuracy and efficiency
Excellent written and verbal communication, able to deliver constructive feedback and clear documentation
Comfortable working independently, managing multiple priorities, and meeting tight deadlines
Demonstrated attention to detail, integrity, and ownership in maintaining compliance and accuracy
Flexible and adaptable to evolving business needs and regulatory changes
Preferred
Series 24 registration
Experience in investing quality assurance or FINRA-regulated environments
COPC or CAMS certification in quality management or compliance
Advanced proficiency with Excel or Google Sheets (formulas, data analysis, reporting automation)
Bilingual: English / Spanish
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
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Business Journals
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