Konica Minolta Business Solutions U.S.A., Inc. · 1 month ago
Field Support Engineer
Plattsburgh, NY
Full-time
Hybrid
Entry, Mid LevelKonica Minolta Business Solutions U.S.A., Inc. is a company that supports digital transformation through its Intelligent Connected Workplace portfolio. They are seeking a Field Support Engineer to perform various project tasks, including desktop and network hardware installations, and to provide onsite and remote support to clients.
Business IntelligenceCloud Data ServicesDocument ManagementEnterprise Resource Planning (ERP)Information TechnologyManufacturingMobile AppsPrintingUnified CommunicationsWeb Development
Responsibilities
Project work including
Desktop installs
Network hardware installations (Switches, APs)
Firewall Installations
Unified Communication (VoIP) installations
ISP Cutovers
Assisting other engineers with project tasks
Pre-scheduled onsite/remote visits with clients to perform IT Checklist
Network Administration tasks (tasks include server health checks, test backup/restores, antivirus updates, OS service packs, critical updates, and server event log reviews)
Act as an internal Network Administrator, resolve network problems as necessary
Review network infrastructure and make recommendations for improvements
On-Site dispatches
Scheduled onsite dispatches for issues the SymQuest NOC cannot resolve remotely
Qualification
Required
Minimum of a two-year college degree or equivalent field experience
Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc
Strong analytical and organizational skills
Strong communication and interpersonal skills
Possess inherent troubleshooting skills
Desire to 'do what it takes' to solve technical challenges
Practical, hands on technical experience is a must
Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
Products and Services: Network Operating Systems (Windows 2008/2012), Microsoft Exchange Server 2007, 2010 and 2013, Microsoft SQL Server, VMware vSphere 5.5 and related technologies, Anti-virus, Anti-spam and Anti-spyware, Backup Exec / Systems Recovery Server, Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus), LAN / WAN / Wireless networking hardware and software technologies, Systems Management Software (HP PSP, Dell OpenManage)
Job may have significant, regional travel, which typically does not require overnight stays
Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
Creative and resourceful in developing solutions for client needs
Ability to remain composed and confident under stressful conditions
Need to work independently in front of clients a majority of the time
Company
Konica Minolta Business Solutions U.S.A., Inc.
Konica Minolta Business Solutions U.S.A., Inc. is revolutionizing the Workplace of the Future™.
Founded in 1873
5001-10000 employees
H1B Sponsorship
Konica Minolta Business Solutions U.S.A., Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (5)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-06Acquired
Leadership Team
Frank Mallozzi
President, IPP
Todd Croteau
President: Global IT Services
Recent News
2026-01-13
Morningstar.com
2025-10-31
Company data provided by crunchbase