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Sunnyside · 1 month ago

Lead Retail Sales Associate

208 N Park Rd Unit 1 Wyomissing, PA 19610

Full-time

Hybrid

Mid, Senior Level

$17/hr - $17/hr

1+ years exp

Cresco Labs is a leading multistate operator in the cannabis industry, known for its high-quality products and commitment to professionalism. The Lead Wellness Advisor will guide customers in selecting cannabis products and ensure compliance with regulations while providing exceptional customer service.

ConsumerHealth CarePersonal HealthPsychologyWellness

Responsibilities

Assist Wellness Advisors in customer consultations, handling standard questions or complaints

Assist customers in product selection through education of different cannabis products and their varying impacts on the human body

Apply effective selling and cross-selling techniques to build baskets

Verify proper documentation, and ID for customers

Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks

Label and package customer orders

Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs)

Investigate any cash, POS or product discrepancies and escalate/record appropriately

Troubleshoot technical issues or glitches in POS system

Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company

Perform routine inventory counts of all products

Ensure product stock is organized and meets compliance regulations

Assist managers with organizing sales floor merchandise and product displays

Ensure security measures and safety compliance in the store according to Company SOPs

Assist in keeping the store an organized and clean environment for customers and team

Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws

Escalate all employee relations issues in a timely manner to management

Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports

Complete shift checklists

Qualification

Customer serviceProduct knowledgeTeam managementTechnical skillsConflict resolutionTalent managementCritical thinkingProblem solvingInterpersonal skills