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Federal Signal Corporation · 1 month ago

Aftermarket Product Support Representative

Tempe, AZ

Full-time

Onsite

Entry, Mid Level

$50K/yr - $75K/yr

1+ years exp

Federal Signal Corporation, through its subsidiary OSW Equipment & Repair, is the largest truck body and trailer manufacturer in the Pacific Northwest. They are seeking an Aftermarket Product Support Representative to contribute to the success of the company by initiating and maintaining outside parts sales, managing customer relationships, and driving new sales leads.

Consumer ResearchElectronicsManufacturingSecuritySoftware

Growth Opportunities

Responsibilities

Builds, maintains, and manages a customer base

Identifies and drives new sales leads based off market area and trends

Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs

Demonstrates the functions and utility of products or services to customers based on their needs

Ensures customer loyalty through ongoing communication and relationship management; resolves any issues that may arise during and after the sales process

Collaborate with the OSW accounting department and the customer to resolve billing or payment issues

Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest

Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems

Provides periodic territory sales forecasts

Plans and completes an efficient sales route for the day which includes any necessary deliveries or pickups

Maintains basic records of truck condition, maintenance, and mileage

Attends industry related functions and promotes parts sales

Performs other related duties as assigned

Qualification

Outside sales experienceHeavy-duty truck knowledgeSalesCustomer service skillsAnalytical skillsNegotiation skillsMobile technology proficiencyProfessionalismOrganizational skillsTime managementProblem-solving skillsCommunication skillsSelf-motivation

Required

Excellent interpersonal and customer service skills

Excellent sales and negotiation skills

Excellent organizational skills, time management, and attention to detail

Strong analytical and problem-solving skills

Ability to function well in a high-paced and at times stressful environment

Highly proficient with mobile technology

Ability to learn and use technology to source parts

Demonstrated ability with the successful growth of a sales territory

Ability to build trust and strong relationships with customers and internal partners

Strong oral and written communication skills

Demonstrated ability to be self-motivated, drive sales, and exceed expectations

Ability to identify and adjust sales strategy based on market trends for opportunities to attain company growth strategies

Excellent interpersonal communication

Excellent driving record

Ability to travel within their designated territory up to 95% of the time

Ability to always remain professional and courteous

High School Diploma

1 - 3 years of successful outside sales experience

1 - 3 years of heavy-duty truck and trailer industry with knowledge of multiple brands of parts

Minimum of 18 years of age

Valid driver's license and clean driving record

Prolonged periods of sitting in a vehicle

Must be able to lift up to 50 pounds regularly

Must be able to load and unload packages with and without dollies in various types of weather

Must be able to travel

Preferred

Bachelor's degree in marketing, Sales, Business, or related field preferred

Knowledge or experience with Vocational Unit Air & Hydraulic systems preferred

Benefits

Medical

Dental

Vision

Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00.

Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children

Flexible Spending Accounts for Health-related expenses as well as Dependent Care related expenses

401(k) with partial company match

100% vested immediately.

PTO

9 Paid Holidays

Company

Federal Signal Corporation

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live.

Founded in 1901

Oak Brook, Illinois, USA

1001-5000 employees